Program Manager

**Note: This position requires you to be available a mixture of days, evenings, and weekends in order to provide the participants of each program and front-line staff members with the support they need. This is not a Monday-Friday position.**

**DETAIL**

**DAILY ROUTINE/RESPONSIBILITIES**
- Development of a trusting and therapeutic relationship with participants and the community;
- Teaching living skills, social skills, regulation strategies and parenting skills through role modeling of appropriate behavior and being able to assess client deficits and strengths and use systematic plans of instruction, teaching methods, and approaches to transfer information and skills to participants;
- Develop strong partnerships with a multi-disciplinary team;
- Assist participants with the development and maintenance of problem-solving skills;
- Activity planning that involves participants in groups that meet the recreational, educational and/or therapeutic needs;
- Providing guidance and support to frontline staff members;
- Orientation and training of new employees;
- Oversight of the day-to-day service delivery;
- Counseling skills that utilize problem-solving, de-escalation, goal-setting, and preventative interventions with clients in either a 1:1 or group scenario;
- Administration and file maintenance;
- Maintain structure, consistency, and effective follow-up on house rules, routines, and appropriate therapeutic interventions as required;
- Documentation of session activities, themes, and follow-through of the children, youth, and their families;
- Monthly documentation related to participants including service planning, reviews, plans, etc.;
- Remain within the “Scope of Practice” of Child and Youth Care Counselors;
- Providing all participants with a sense of safety, acceptance, and nurturance;
- Scheduling and On-Call rotation;
- Perform additional tasks or duties as directed by Leadership.

**REQUIRED EXPERIENCE & QUALIFICATIONS**
- A degree or diploma in a Human Services field (i.e. Child and Youth Care, Social Work, Psychology) would be considered an asset;
- Three (3) years related to front-line (in a Family Support setting and/or group home setting) as well as 1-2 years of supervisory experience;
- Current (6 months or newer) and Clear Criminal Record Check, including Vulnerable Sector Clearance;
- Current (6 months or newer) Alberta Child Welfare (Intervention) Record Check;
- Standard First Aid and CPR training;
- Valid Driver’s License and Clear Drivers Abstract as well as $2 million liability coverage;
- Strong interpersonal skills that bridge the distance with individuals who may have a resistance to relationships, different morals/values, and alternative lifestyle choices;
- Knowledge of family dynamics, addiction, domestic violence, and mental health disorders;
- Excellent knowledge of the Child, Youth, and Family Enhancement Agreements;
- Non-judgmental manner and strong personal boundaries;
- Demonstrates good writing and communication skills;
- Experience in working with diverse cultural and religious communities;
- Understanding of the client-centered and the Circle of Courage model and Milieu-Based Therapy philosophies of treatment/interventions;
- Knowledge and understanding of the Indigenous culture, beliefs, and traditions;
- Must be flexible to attend mandatory training.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Flexible schedule
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- On call
- Weekends as needed

Ability to commute/relocate:

- Fort Saskatchewan, AB: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- supervisory: 3 years (preferred)
- Family Support: 5 years (preferred)

Licence/Certification:

- Driving Licence (required)
- Criminal Record Check with VS (6 months or newer) (required)
- Alberta Child Welfare Check (6 months or newer) (required)

Work Location: In person