Bilingual Compliance and Data Management, Employment Services

**Location**: Ottawa, Ontario

**Reports to**: Assistant Director, Employment Services

**Employment Status**: Full time permanent

**Bargaining Unit Status**: Not included

**Annual Salary**:$53,788.80- $64,708.80

**Language requirements**: English is essential, French is essential

**Bona Fide occupational requirement (BFOR)**:N/A

**Schedule**:Monday to Friday, 40 hours per week

**Reference Number**: 25-129

**Closing Date**:October 17th, 2025

**Posting Stage**: Internal and External

**About us**:
Founded in 1960, the Youth Services Bureau of Ottawa (YSB) is one of the largest and most comprehensive non-profit agencies in Ottawa and a registered charity. It provides mental health services, employment programs, emergency shelter, community, health and housing services, and justice programs to youth in the Ottawa area, serving between 2,500 and 3,000 at‑risk individuals aged 12+ and their families every month. YSB employs 400 caring professionals in a unionized environment in over 26 locations across Ottawa.

The Compliance and Data Management Clerk is responsible for database management and file compliance activities, associated with Integrated Employment Services Delivery Model (IESD) managed within Employment Ontario Information System - Case Management System (CaMS). This role will also provide data entry and quality assurance of data in Caseflo, and provide general administrative support to the Youth Services Bureau Employment Services team.

**Principal Duties**:

- Information Management_
- Provide timely updates and changes in cams to Coordinators to support their work
- Assist staff with data entry using collected information and documents, to facilitate the completion Job Starts and Monitoring Checkpoints
- Support Coordinators and ECs with accurate and timely entry of data into caseflo,
- Support in the file review process by verifying data and identifying discrepancies: prepare detailed reports for Coordinators;
- Support coordinators and EC’s in reviewing all client case data to ensure accuracy and completeness
- Support the data entry components to process Job Starts, transfers to Monitoring and monthly Checkpoints in caseflo
- Provide data entry support for the Canada-Ontario Job Grant (COJG) program
- as needed
- Receive and share myeois Bulletins, as they pertain to cams data collection with Coordinators and ECs as required;
- Forward any issues regarding cams and caseflo to Program Supervisor for communication to the staff members and ensure that the team is always up to date in contractual compliance
- Support with monthly completion on all “Monitoring Check Points” and analyze, organize and extract data to populate reports for Coordinators
- Support the Job Development team with administrative tasks to alleviate workload pressures and maintain required documentation on file
- Support with intake and registration forms entries into (Caseflo), cams as required
- Review and organize documentation to ensure compliance with guidelines, including filing, archiving, data extraction and verification: Organize, file, archive, data extraction and verification; Monitor funder portals to ensure update to data/relevant forms are and Coordinators are informed; adapt forms to reflect changes as needed
- Administrative_
- Provide general, administrative support to Youth Services Bureau -Employment Services staff and Management Team including research, collation, data analysis, organization and coordination of information
- Effectively manage workloads and utilize e time management techniques to complete tasks in timely manner
- Professional Behaviour_
- Exhibit ethical behaviour and represent Youth Services Bureau with professionalism
- Adheres to organizational policies and standards in the performance of all tasks
- Maintain positive and professional interaction with co-workers, funders and other community professionals Demonstrates professional attributes such as punctuality, reliability, good attendance, confidentiality and professional demeanor
- Collects, analyzes and uses information effectively
- Strong attention to details and accuracy
- Highly attentive to confidentiality: knowledge of both PIPEDA and FIPPA: respects confidential, personal information regarding clients
- Follows mandated program procedures
- Fully participate in staff meetings, team meetings, required training, organizational planning, working groups and committees

**Job Specifications/Qualifications**:

- Minimum of an Ontario Secondary School Diploma AND either post-secondary studies in Office Administration or a minimum of 2 years’ experience in an office setting
- Excellent English and French communication skills; oral and written
- Proficiency in use of software and systems that include:

- Case Management System (CaMS) - caseflo
- Strong and accurate keyboarding and data entry skills
- Proficiency in use of office machines and telephone systems
- Exceptional organizational skills and time management skills with the