Customer Service Representative

1 week ago

Oakville, Canada Manulife Full time

Are you passionate about working with customers, building relationships, and being part of a growing business? Then we would love to have you join our Canadian Insurance National Service Desk as a **Customer Service Representative**

With the customer as the main focus, this role will take a proactive approach to every customer interaction and ensure a high-quality Manulife experience. This role is primarily accountable for managing, resolving, and communicating service requests for Manulife Wealth clients. It is a client servicing role assisting customers with their insurance products.

**Position Responsibilities**:

- Accurately and thoroughly handle increasingly complex client service requests at initial point of contact.
- Provide accurate and complete information and insight on insurance products the client may have.
- Effectively use multiple administrative systems to resolve inquiries within the defined service standards.
- Assist customers with the completion of appropriate forms and other policy requirements.
- Respond to customer inquiries on insurance and investment policies.Take a proactive role in identifying and reporting areas of continuing client concern (trends) and make recommendations to help develop and implement strategies to resolve the issues in order to improve the service experience.
- **Required Qualifications**:

- Post-secondary education with industry certification or equivalent work experience
- Customer service skills gained through work in a call centre environment
- Excellent communications skills (verbal and written) in English and/or French
- Ability to build positive relationships between customer/company
- Commitment to achieving high levels of service excellenceAbility to work independently or with mínimal direction within a team
- **Preferred Qualifications**:

- Life insurance license is an asset

**_When you join our team: _**
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.

**About Manulife and John Hancock**

**Manulife is an Equal Opportunity Employer**

**Working Arrangement**

Hybrid

**Salary & Benefits**

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short

  • Customer Service Representative

    5 days ago

    Oakville, Canada U-Haul Full time

    **Customer Service Representative** START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Technician, you will work as part of a supportive team to be the face of U-Haul’s...

  • Customer Service Representative

    1 week ago

    Oakville, Canada U-Haul Full time

    **Location**: 1296 S Service Rd, Oakville, Ontario L6L5T7 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a supportive team...

  • Customer Service Representative

    1 week ago

    Oakville, Canada U-Haul Full time

    **Location**: 478 Woody Rd, Oakville, Ontario L6K3T6 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a supportive team to be...

  • Customer Service Representative

    3 days ago

    Oakville, Ontario, Canada U-Haul Full time $30,000 - $50,000 per year

    Location:478 Woody Rd, Oakville, Ontario L6K3T6 CanadaAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring...

  • Customer Service Representative

    1 week ago

    Oakville, Canada Traffix Full time

    **Why work at TRAFFIX?**: You need to work at TRAFFIX to enjoy our: * Culture of Respect, Expertise, Collaboration and Entrepreneurship * Get involved with our Book Club, join one of our Steering Committees, or sign up for one of our employee events such as Game Night, Cooking Classes, and more! * Work with a team that Supports and Respects each other...

  • Customer Service Representative

    1 week ago

    Oakville, Canada Composites One LLC Full time

    **Pour afficher cette description en anglais, veuillez faire défiler vers le bas.** At Composites One our culture is founded on a clear set of Core Values that has at its core **Respect, Teamwork, and Communication.** Our success is largely attributed to our ability to operate as one Team, respect each other in our daily interactions, and communicate...

  • Customer Service Representative

    18 hours ago

    Oakville, Canada Essity Full time

    Customer Service Representative Essity is currently searching for a Customer Service Representative. About the Role This individual is responsible for providing timely and effective administrative support to customers, sales team, unit, or department follow established procedures and guidelines. We're looking for people who embody our values, aren't...

  • Customer Service Representative

    18 hours ago

    Oakville, Ontario, Canada Hayward Holdings, Inc. Full time $40,000 - $70,000 per year

    OverviewHayward Flow Control, a division of Hayward Industries, is a leading manufacturer of industrial thermoplastic valves,filters, strainers, bulkhead fittings & tank accessories, actuation, and pumps for use in water & wastewater treatment,chemical processing, water parks / municipal pools, life sciences, and general processing. Hayward's...

  • Customer Service Representative

    19 hours ago

    Oakville, Canada BMO Financial Group Full time

    475 Cornwall Road Oakville Ontario,L6J 7S8 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer...

  • Customer Service Representative

    2 weeks ago

    Oakville, Canada BMO Financial Group Full time

    320 Dundas Street East Oakville Ontario,L6H 6Z9 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...