Customer Service Representative

7 days ago

Oakville, Canada Manulife Full time

Are you passionate about working with customers, building relationships, and being part of a growing business? Then we would love to have you join our Canadian Insurance National Service Desk as a **Customer Service Representative**

With the customer as the main focus, this role will take a proactive approach to every customer interaction and ensure a high-quality Manulife experience. This role is primarily accountable for managing, resolving, and communicating service requests for Manulife Wealth clients. It is a client servicing role assisting customers with their insurance products.

**Position Responsibilities**:

- Accurately and thoroughly handle increasingly complex client service requests at initial point of contact.
- Provide accurate and complete information and insight on insurance products the client may have.
- Effectively use multiple administrative systems to resolve inquiries within the defined service standards.
- Assist customers with the completion of appropriate forms and other policy requirements.
- Respond to customer inquiries on insurance and investment policies.Take a proactive role in identifying and reporting areas of continuing client concern (trends) and make recommendations to help develop and implement strategies to resolve the issues in order to improve the service experience.
- **Required Qualifications**:

- Post-secondary education with industry certification or equivalent work experience
- Customer service skills gained through work in a call centre environment
- Excellent communications skills (verbal and written) in English and/or French
- Ability to build positive relationships between customer/company
- Commitment to achieving high levels of service excellenceAbility to work independently or with mínimal direction within a team
- **Preferred Qualifications**:

- Life insurance license is an asset

**_When you join our team: _**
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.

**About Manulife and John Hancock**

**Manulife is an Equal Opportunity Employer**

**Working Arrangement**

Hybrid

**Salary & Benefits**

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short

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