Contact Centre Agent

6 days ago

Blue Mountains, Canada Blue Mountain Resort Full time

Seasonal (Seasonal) **WHAT'S IN IT FOR ME?** Resort Perks: - Free Alterra Mountain Pass for employees; ski or ride for free at 14 Alterra owned destinations - Alterra Mountain Passes for your family - Discounts on Blue Mountain Lift tickets. - Free rentals; - Staff priced meals &Starbucks treats; - Staff room rates at all our hotels;Retail savings at Burton, Columbia, North Face, Red Devil, Hillside, and more Contact Centre Agents sell and reserve lodging and recreation packages to potential guests via in-bound calls. We provide detailed information regarding all aspects of the resort and its offerings. As the "voice" of Blue Mountain, we service Fully Independent Travelers (FIT), conference guests and the general public. Hourly Rate of $18.25 **WHAT WILL I BE DOING?** - Sell and/or reserve lodging for leisure, group and conference guests - Sell season passes and gift cards - Consistently use the Blue Mountain Resorts sales script while striving to consistently achieve set sales targets while providing exceptional customer service - Provide accurate & detailed information and inform callers on resort offerings, inspiring exciting & transformational experiences - Stay up-to-date with new and changing information through various resources provided - Participate in staff events to increase knowledge of resort offerings **WHAT DO WE NEED FROM YOU?** - Thrives in a sales environment; some previous sales experience an asset - Previous Contact Centre or Customer Service experience an asset - Advanced computer skills: comfortable working with multiple systems and multi-tasking - Excellent customer service, interpersonal and communication skills - Articulate, with an excellent command of the English language **AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE** **BLUE MOUNTAIN RESORT COMPANY OVERVIEW** Blue Mountain Resort is Ontario's largest mountain resort. Nestled on the shores of Southern Georgian Bay,on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations.Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company. **ALTERRA COMPANY OVERVIEW** Alterra Mountain Company is a family of iconic year-round mountain destinations, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.

  • Supervisor, Contact Centre

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    Blue Mountains, Canada Blue Mountain Resort Full time

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  • Supervisor, Contact Centre

    14 hours ago

    Blue Mountains, Canada Blue Mountain Resort Full time

    Year Round **WHAT'S IN IT FOR ME?** Resort Perks: - Free Alterra Mountain Pass for employees; ski or ride for free at 14 Alterra owned destinations! - Alterra Mountain Passes for your family - Discounts on Blue Mountain Lift tickets. - Free rentals; - Staff priced meals &Starbucks treats; - Staff room rates at all our hotels;Retail savings at Burton,...

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    Blue Mountains, Canada Blue Mountain Resort Full time

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