Operations Manager

**Company Overview**

Seed & Stone is a leading cannabis retail company in Canada, dedicated to providing high-quality products and exceptional customer experiences. We are committed to innovation and excellence in the cannabis industry, ensuring our customers receive the best service and products available.

**Summary**
- Have at least 5 to 8 years of management experience
- Have experience working in an Operations Manager capacity for at least 2 years in a retail environment
- Have managed multiple stores and has overseen operations across multiple stores
- Have worked in a complex, dynamic business environment with challenges
- Be willing to travel within BC across stores
- Have strong knowledge of the cannabis industry

**Key Responsibilities**:

- Store management
- People management
- Collaboration with Leadership
- Community Engagement
- Innovation (preferred)

**Store Management**

The Operations Manager would be responsible for seamless operations of business across the stores of BC. Following are some of the responsibilities that come with it at the store level:

- Provide full accountability for daily store operations across locations
- Conduct regular store visits to ensure consistent adherence to company standards and protocols through periodic audits
- Oversee ordering and receiving of products across stores
- Oversee inventory management and hold managers accountable for inventory loss through tight inventory control measures
- Conduct investigations as applicable and take measures to reduce inventory loss
- Maintain Health & Safety and other compliance regulatory measures as per WorkSafe BC standards
- Conduct periodic store Audits, keep track of any variances or deviations from protocols and take corrective action to rectify them
- Evaluate and optimize costs through optimal utilization of resources
- Oversee training for managers and budtenders and evaluate training instruments and documents periodically
- Provide tools to increase sales in stores and coach managers and budtenders towards upselling techniques
- Supply business continuity procedures during emergencies

**People Management**

The Operations Manager would be responsible to ensure adequate and appropriate staffing and a highly engaged workforce working out of stores. Following are some of the responsibilities that come with it as a People Manager:

- Engage, coach and discipline employees as applicable
- Ensure all stores are adequately staffed as per the day/week/season through various hiring interventions by working with HR
- Provide necessary coaching techniques for managers by working with HR
- Ensure all schedules are published with sufficient notice for employees as per the company’s policy
- Work with Store Managers in identifying top talent through various performance metrics

**Collaboration with Leadership**
- Prepare and provide all reports on a timely basis without delays
- Ensure High Impact communication by acting as the bridge between Leadership and the stores through necessary communication and engagement tools
- Prepare and execute engagement frameworks by collaborating with HR to ensure real-time business and store updates to store employees
- Conduct periodic Manager meetings, establish managerial best practices and document them
- Work within the budgets provided through optimal solutions and executed existing processes

**Community Engagement**
- Participate in all marketing events to promote the brand
- Co-ordinate and collaborate with support office staff and store employees towards any community event that aids the industry or the brand
- Proactively engage with community stakeholders and establish relationships towards smooth operations of business in the store’s neighborhood
- Work in tandem with the marketing team to engage with neighboring businesses towards cross promotions

**Innovation**_preferred_
- Work towards process improvements in Operations that help save time and cost for the company
- Establish creative ways of controlling inventory losses through industry best practices
- Study industry best practices and report to leadership for benchmarking through various metrics

**Job Types**: Full-time, Permanent

Pay: $60,000.00-$70,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Store discount

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person

Expected start date: 2025-06-23