Guest Experience Manager

3 days ago

Mississauga, Canada Spade Hospitality Limited Full time

Spade Hospitality Limited is a privately owned company which operates and manages various Full-service & Quick Service restaurants in the Greater Toronto area. When Canadians think about modern hospitality, we want our restaurants to be the first that come to mind. Our focus on innovation and delivering a great experience, besides delicious food and drinks, is helping us to spearhead the future of the restaurant industry by adhering to the highest standard in the hospitality Industry.

Our Milestones' team is rapidly growing and we're looking for a manager to join our location in Mississauga

The Perfect Guest Experience is more than a warm smile and welcoming atmosphere. Our people are what bring a dining experience to life for our Guests. The creation of our menu items, a welcoming greeting, and service that makes a genuine connection is what has a Milestones’ Guest looking forward to their next visit. This is your opportunity to be a part of it.

As a Manager of Guest Experience at Milestones, you ensure the highest level of service for each guest within your restaurant. You drive food quality, maintain cleanliness, inspire and maintain high team morale, all while developing others

Responsibilities include:

- Promote teamwork and communicate in a positive and professional manner to all

departments to ensure the needs of our guests are being met at all times
- Driving a knowledge passion around our food and LWB programs
- Work with fellow managers on coaching, execution of initiatives and embedding hospitality
- Leading a workforce of over 20 teammates, including recruitment, training and development
- Managing and maintaining cost controls of food and beverage as well as restaurant labour

PERKS Why should you work for us?
- Superior training and development
- Competitive salary and benefits’ package
- Growth and advancement opportunities in both the restaurant and brand
- and more

**Job Types**: Full-time, Permanent

**Salary**: $48,000.00-$53,000.00 per year

**Benefits**:

- Discounted or free food

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- MISSISSAUGA, ON: reliably commute or be willing to relocate with an employer-provided relocation package (required)

**Experience**:

- Hospitality: 2 years (required)

Licence/Certification:

- Smart Serve (required)

Work Location: One location

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