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Operations Manager
2 weeks ago
ROLES AND RESPONSIBILITIES
Customer Service:
- Ensure customer satisfaction at all times (before, during and after their stay).
- Manage reservations, rentals, cancellations and customer service.
- Confirm and/or register guest rooms in the hotel's computer system.
- Manage guest requests and complaints
- Ensure an optimal guest experience at all times.
Team Management:
Plan and define staffing requirements based on the operational needs of the hotel.
Hire, train and supervise employees
- Supervise housekeeping, maintenance and front desk teams.
- Plan weekly staff tasks
- Plan staff schedules according to operational needs
- Conduct annual performance reviews.
- Ensure implementation and compliance with the Inn's internal procedures and policies.
- Perform time entry and approval in Employer D
- Ensure the follow-up of the inventory of the cottages
- Ensure collaboration and teamwork;
- Assist the maintenance crew with their duties (as needed).
Administration:
- Perform lot closing and end of day.
- Perform weekly and monthly reports of the company
- Carry out various inventories
- Place various orders (household products, stationery, bedding, coffee, etc.)
- Ensure the profitability of the company
- All other tasks related to the function
Business development:
- Ensure the professional representation of the inn and its cottages and its influence
- Participate in the promotion of the Inn and its cottages on social networks
- Develop new relationships, strategies or business partnerships and maintain existing relationships
- Bring new ideas to improve the service offer
- Stay abreast of Mont-Tremblant activities
- Stay abreast of the competition
Profile required:
- 2 years of experience in the hotel or accommodation industry
- 1 year experience in a similar position
- Experience in team management
- Diploma from a hotel school (major asset)
- Knowledge of Hotello software (an asset)
- Bilingual French-English spoken and written (knowledge of another language will be considered an asset)
- Good organizational skills
- Strong sense of professionalism
- Diligent
- Sense of leadership
- Ability to delegate
- Good management of priorities
Although the work schedule may vary depending on operational needs and occupancy, you must be available to work on weekends, we are committed to providing a quality of life for our employees by offering a certain stability of schedule.
Type d'emploi : Temps plein
Avantages:
- Assurance Dentaire
- Assurance Invalidité
- Assurance Maladie Complémentaire
- Assurance Vie
- Assurance Vision
- Événements d'Entreprise
- Stationnement sur place
Horaires de travail:
- Disponibilité la fin de semaine
- Du Lundi au Vendredi
Lieu du poste : En présentiel
