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Front of House Team Member

2 days ago

Victoria, Canada Harbour Air Ltd Full time

**Responsibilities and Expectations**
- Ensure a professional, friendly greeting and escort customers to their tables
- Make suggestions and ensure the customer has a memorable visit.
- Organization is paramount and also know when to ask for help.
- Must have great menu knowledge, and the ability to help guide the customer into an item that we have rather than a heavily modified item.
- Must know all the different brands of liquor, wine and beer with characteristics so as to offer alternative suggestions to customers.
- Always look customers in the eye when taking an order.
- Be able to recognize returning customers, address by name if possible.
- Direct all confrontational problems to a manager.
- Ring in every item sold.
- Must balance cash out to sales report
- Must clock out at the end of every shift, prior to cashing out
- Must have a strong emphasis on cleanliness of the entire restaurant and on teamwork.
- Help with running food and clearing tables if time permits.
- Clear, clean and set tables to restaurant standards
- Manage the guest flow and seating capacity (monitoring tables, estimate wait time)
- Answer the phone in a polite and professional manner
- Assist with table service
- Ensure all customers experience an enjoyable dining experience, maintain a clean and organized work environment by interacting effectively with clientele and co-workers
- Other duties as required

**Qualifications/Assets**
- Serving it Right certificate is required
- Ability to communicate clearly and effectively
- Personable, upbeat and outgoing
- Strong work ethic, excellent attention to detail
- Proven ability to be an effective team member
- Must have strong organizational skills and work well under pressure
- Must have a passion for food and a willingness to learn
- Previous hospitality experience is an asset
- Ability to work flexible schedules, including evenings, weekends, and holidays
- Ability to lift up to 30 pounds, kneeling, reaching and bending