Customer Support Administrator

2 days ago

Burnaby, Canada Jonluca Neal Full time

We are hiring a **Customer Support Administrator** to work from our head office in **Burnaby, BC Monday-Friday permanent full-time in-office position.** Reporting to the Customer Service Manager, the Customer Service Administrator focuses on
providing a full scope of administrative and customer service support to our West Coast team.
members, clients, and vendors.

**Job Duties & Responsibilities**

Responsibilities include but are not limited to:

- Provide administrative and customer service support.
- Organize samples and send samples to customers and sales representatives.
- Assist with organizing and maintaining document filing and other company paperwork.
- Assist with Ad Hoc duties as required.
- Audit and analyze all invoices for potential errors and/or discrepancies.
- Prepare and complete Order Entries.
- Review and audit Pick Lists for potential inventory issues, short dates, and other errors.
- Provide excellent customer service to all internal and external members. Provide order confirmations.
- Establish and maintain strong and long-term relationships with existing accounts and prospective clients.
- All other duties as assigned by management

***Job Qualifications & Requirements**
- Minimum two years of admin or customer service experience.
- Strong attention to detail and effective time management and project management skills.
- Must have excellent interpersonal and customer service skills.
- Excellent verbal and written communication skills.
- Flexible and team oriented.
- Must be able to work autonomously and cross-collaboratively with other departments.
- Ability to multi-task and work in a fast-paced environment.
- Knowledge of SAP, ERP, and CRM is preferred.
- Proficiency in MS Office Suites, Excel, and PowerPoint is a must.
- Ability to lift, push, and pull a minimum of 25 kgs.

**WHAT WE ARE OFFERING**:
Jonluca Neal is the largest, family-owned, natural food distribution company in Canada. We service a wide variety of retail partners and represent a diverse group of vendors. We are experiencing tremendous growth, and we are looking for resourceful, experienced, and energized professionals to join our growing team. We are one of Canada’s fastest growing companies with an excellent reputation in our industry.
- people-first culture
- fast-paced, dynamic, growing, and challenging work environment
- opportunity for professional growth and development
- competitive group benefit plan and employee discount on our products
- supportive, transparent, passionate, and fun leadership team

We sincerely thank all applicants who express an interest in this role; however, only those being directly considered will be contacted for an interview, no phone call or agency inquiries please.

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