Bilingual Customer Experience Representative
1 day ago
**Bilingual Customer Experience Representative**
**Responsibilities**
- Meets or exceeds customer service principles and standards, including prompt and efficient delivery of accurate and helpful information in a sensitive and efficient manner
- Demonstrate effective call/time management techniques/skills to ensure the department maintains a call abandon rate of less than 10% by responding to an appropriate number of customer calls placed through the toll-free number
- Interfacing with field staff and dealers in order to resolve customer issues in a timely manner
- Update customer information and accurately document customer concerns in Seibel & Dealer Portal
- Demonstrated abilities to balance multiple priorities; researching and resolving multiple customer inquiries or concerns effectively and in a timely manner
- Work with the Customer Experience Team to provide consistency with regards to information requests, and to build on the Company’s repertoire of frequently asked questions
**Skills / Knowledge / Experience / Education Required**
- Must be fluently bilingual - excellent verbal and written skills in both English and French is an essential requirement
- Must be available to work a flexible work schedule from Monday to Friday
- Demonstrated experience with conflict resolution, strong negotiating skills, managing difficult conversations and be comfortable delivering the difficult message
- Post-secondary degree or diploma in Business Administration or related field
- Must possess 2 to 5 years work experience, specific to providing exceptional customer service in a customer centric business environment. Automotive industry experience is an asset
- Superior communication and interpersonal skills with a high level of integrity
- Demonstrate proactive approach and exercising personal accountability when problem-solving and the efficient use of resources with a strong customer service orientation
- Demonstrated ability to build and leverage business relationships to achieve goals
- Demonstrated enthusiastic, self-motivated and proactive approach to managing the various responsibilities of the role
- Excellent analytical, organizational and computer skills
- Kia Canada Inc. is an equal opportunity employer who provides an inclusive and accessible environment for everyone. As such, we will accommodate disabilities during the selection process, and we will collaborate with you to meet your needs._
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