Desktop Support

2 weeks ago

Edmonton, Canada Fountain Tire Full time

Overview:
**Fountain Tire** is seeking a motivated **Desktop Support & Purchasing Analyst**to be a key player in our Information Systems team at our **South Edmonton Corporate Head Office**

This role will provide technical support for workplace technology with the procurement and management of Information Systems assets, ensuring efficient operations and an enhanced user experience. Resolving IT issues, coordinating with vendors, and optimizing the lifecycle of hardware and software.

**What do we offer at Fountain Tire?**

At Fountain Tire, we’re committed to supporting our Associates’ well-being and financial future. Our comprehensive benefits include health, dental, and vision care, along with life insurance and short/long term disability programs. We also offer a competitive RRSP matching program, helping you plan for a secure and successful retirement. Together, these benefits reflect our core purpose: helping people get there - safely, sustainably, and successfully.

- Competitive salary (Based on experience)
- A Short-Term Incentive Program to recognize your contributions to the organization
- Policies and programs that support a balanced lifestyle and an easy commute to our office located close to the Calgary Trail and Southside Anthony Henday
- Discounts for you and your family on tires, parts, and services at all Fountain Tire locations

**Duties and Responsibilities**

- Maintain accurate hardware inventories, process off-lease equipment returns/replacements, and ensure fiscal responsibility by sourcing and quoting competitive pricing.
- Log and track support requests, including incidents outside ITSM, while updating tickets with detailed resolutions.
- Troubleshoot and resolve network, office equipment, and system issues, escalating complex problems as needed.
- Manage vendor bill review, equipment purchasing, and lifecycle standards to support business needs.
- Participate in hardware/software deployment projects, Knowledge Base updates, and compliance with policies.
- Travel for projects and occasional on-call work may be required.

**Required Knowledge, Skills, & Abilities**

- **Diploma in related technology combined with 3 years of Desktop Support experience;** an equivalent combination of education and experience may be considered.
- Preferred experience with contract, asset, and document management
- Knowledge of current hardware, software, and networking systems, sufficient for assisting resolution.
- Knowledge of computer networking and the configuration, administration, and operation of business printers.
- Computer and technology troubleshooting and repair skills.
- Excellent written and verbal communication ability, and organizational skills are essential

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