Desktop Support

**Desktop Support Technician**

CopieurTech Inc is a Dorval, QC based company that provides IT support and IT support and support to government and commercial clients. We are currently looking for a Desktop Support Technician to join our team in Dorval, QC.

**Responsibilities**:

- Provide 24 7 desktop support to clients with the ability to resolve issues on a one-on-one basis.
- Provide desktop support to clients by resolving issues, performing hardware and software installations, and performing routine maintenance on client equipment.
- Provide desktop support to clients by identifying and resolving issues related to hardware, software, network connectivity, and user productivity.
- Identify new hardware, software, peripherals, or devices for installation or use in the organization.
- Install or configure new hardware or software devices or peripherals on client computers.
- Troubleshoot hardware or software problems and identify solutions.
- Troubleshoot network connectivity problems and identify solutions.
- Troubleshoot user issues and provide solutions for remote users.
- Perform routine maintenance on client equipment including but not limited to installing new hard drives, updating drivers, removing old drivers, repairing broken hard drives, etc..
- Maintain documentation regarding client hardware or software installations or changes.
- Document all work performed on client computers in the organization’s knowledgebase.
- Other duties as assigned.

Education: Bachelor’s Degree Preferred (Computer Science/Electrical Engineering) Associate’s Degree Preferred (Computer Science/Electrical Engineering) Technical Certifications (Network+, Microsoft Certified Professional (Computers), etc.)Certifications: CompTIA A+, CompTIA Network+, Microsoft Certified Professional (Computers), CCNA Routing & Switching, CCNA Security Administrator Certification (preferred), CCNA Security Administrator Certification (preferred) Experience: 1+ years of desktop support experience in a similar environment; 2+ years of desktop support experience in a government or commercial environment; 1+ years of desktop support experience in a similar environment; 2+ years of desktops; 1+ years of desktops; 1+ years of networking; 1+ years of networking; 1+ years of user administration; 1+ years of user administration; 3+ years of user administration experience; 3+ years of computer troubleshooting experience; 2+ years of computer troubleshooting experience; 3+ years of computer administration experience; 2+ years of computer administration experience; 3+ years of computer troubleshooting experience; 2+ years of computer troubleshooting experience; 3+ years of computer administration experience; 2+ years of computer administration experience; 3+ years of computer installation or configuration experience; 2+ years of installation or configuration experience with Microsoft Windows Server 2008 R2 or 2012 R2 Hyper-V or other similar operating systems.
At CopieurTech Inc, you will be part of a dedicated team that is committed to providing excellent service to our customers while maintaining high standards in all areas related to work life balance including policies, procedures, rules, regulations and laws that govern our operations. We are an equal opportunity employer committed to treating all applicants fairly based on their abilities and achievements without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity or expression, marital status, citizenship status including non-citizen status, religion, ethnicity, national origin including citizenship status including non-citizen status, sexual orientation and gender identity expression, genetic information including physical characteristics, genetic characteristics, marital status, sexual orientation and gender identity expression, age, genetic information including physical characteristics, religion, ethnicity, national origin including citizenship status including non-citizen status, genetic information including physical characteristics, race

**Job Types**: Full-time, Part-time
Part-time hours: 25 per week

**Salary**: $27.00-$32.00 per hour

**Benefits**:

- Dental care
- Paid time off

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Dorval, QC H9P 1H2: reliably commute or plan to relocate before starting work (required)

Work Location: In person