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Retail Account Representative

2 weeks ago

Toronto, Canada Rogers Communications Full time

At Rogers, our retail team is the heart of our success. They don’t just embrace the latest technology and content—it's part of who they are. They're outgoing and approachable team members who want to share their knowledge and experience with others. They understand that our customers rely on technology to enhance and simplify their lives and they're excited to show customers how our latest products and services can help.

We’re growing our teams and are looking for retail representatives who are committed to innovating by sharing ideas that have real business impacts and creating a best-in-class customer experience for our communities and neighbours in our retail stores from coast-to-coast-to-coast.

Let’s help make your passion for the latest technology a career possible. Consider the following opportunity

Reporting to the Manager, Partner Retail Sales, this position will be a Brand Ambassador for Rogers Wireless, FIDO and Chatr brands within a defined territory delivering strategic sales programs in order to achieve sales targets and KPI’s.

**Responsibilities**:

- Manage assigned store territory to execute on key priorities and metrics
- Build relationships with assigned store’s sales reps and management to achieve quotas and deliver on priorities
- Assist in designing and developing promotions to achieve targeted market share and revenue within territory
- Train and coach Retailer’s Associates on Systems, Tools, Promotions and Plans and highlight key differentiators to increase and/or maintain the Rogers Suite of Products Market Share for new and existing Rogers customers
- Work with Retailers to plan and organize exclusive Rogers and FIDO Weekend Events and onsite duty demo days
- Develop and execute Vendor Fairs/Off-Site Events/Community Events Brand Support and maximize market share
- Timely customer issue resolution and response to Retailer’s escalations/inquiries
- Analyze sales reports and territory sales breakdown by market/banner
- Assign targets and build plans with Retailers based on percentage of contribution
- Gather and provide feedback on market insights and competitive intelligence for assigned territory
- Ensure Rogers/FIDO/Chatr and residential cable products are properly represented (end-caps, functional demo’s, current collateral, etc.)
- Monitor inventory levels and report issues and recommendations to Management

**Qualifications**:

- Post-secondary education in a business-related discipline with between 3 and 5 years' experience in the Telecommunications Industry
- Demonstrated technical competence with MS Office - Word, PowerPoint, Excel, Outlook, and other systems and office automation equipment
- Excellent analytical, problem solving, planning, and organizational skills
- Solid interpersonal, communication, and relationship-building skills
- Ability to work independently and as a team member
- Territory management experience is preferred
- Ability to work effectively under pressure in a fast paced environment
- Willingness to work flexible hours to meet changing deadlines

Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 85 Grand Crest Place (031), Kitchener, ON
Travel Requirements: Up to 75%
Posting Category/Function: Sales & Account Management
Requisition ID: 282063

Together, we'll make more possible, and these six shared values guide and define our work:

- Our people are at the heart of our success
- Our customers come first. They inspire everything we do
- We do what’s right, each and every day
- We believe in the power of new ideas
- We work as one team, with one vision
- We give back to our communities and protect our environment

Posting Notes: Retail