Program Supervisor

Come Build Hope and Homes with Us
Program Supervisor
- Full Time
Hambleton Hall - Simcoe, ON
**Salary**: $55,400-$65,700
**Closing Date for Applications**: September 17th, 2024.
**Position Description**: As the Program Supervisor, reporting to the Program Manager, you will be responsible for carrying out Housing Support duties that directly and indirectly support tenants and individuals. Through your leadership and guidance, you will supervise an interdisciplinary team.
What matters to you? Being in a work culture that operates out of their core values of DIGNITY, LOVE and HOPE- embracing diversity, promoting equality and inclusion. You aspire to create a positive foundation for your team members to thrive and grow through your guidance and mentorship. A place where your influence will be valued to engage others in unity to champion the vision of creating communities that TRANSFORM lives.
**About Indwell**: Founded in 1974, our Christian charity continues to thrive and grow exponentially as we serve people impacted by poverty and homelessness through our vision of HOPE and HOMES for All. We are the fastest growing developer in Ontario creating affordable high quality efficient housing communities coupled with supportive programs to over 1200 tenants to meet their needs of health, wellness, and belonging. To learn more, go to: indwell.ca/our-model
**Hours of Work**: 40 hours per week. Flexibility is required to meet program needs, which can include evening and weekend hours with some public holidays. As the program operates 7 days a week, being on-call for 1 week every 4-6 weeks is required to support the tenants and the team. The on-call rotation consists of carrying a work cell phone 24/7 for that one week, responding to urgent needs.
**WHAT YOU WILL BE DOING**:

- Supervising and supporting an interdisciplinary team of employees as assigned, providing leadership and direction. Conducting and documenting regular check-ins with staff and completing employee performance evaluations
- Monitoring and leading healthy team dynamics, and the development and maintenance of positive, professional team culture. Responsive to the care, culture and competence needs of staff
- Participating and leading the staff recruitment process as needed, in collaboration with Program Manager and the Human Resources Team
- Overseeing a thorough onboarding and orientation process for new employees, students, and volunteers
- Collaborating and communicating with the Program Manager to identify and problem solve around gaps in systems and processes
- Coordinating and performing on-call responsibilities as required
- Ensuring consistent and clear direction to program staff around maintaining and protecting resident health records
- Creating and providing a program schedule for employees
- Implementing ongoing evaluation of the program to ensure effective service to residents
- Supporting roll-out of new assessment tools to program staff and residents
- Participating and contributing to relevant Cross Regional Teams
- Leading, attending and actively involved in team meetings and other agency meetings as required
- Keeping apprised of new research and developments relevant to your role, through workshops, journals, websites and literature, transferring knowledge back to the team and residents in the most effective manner available
- Overseeing the intake process for new residents and supporting the team with coordinating move-ins and resident welcome
- Developing and maintaining relationships with community and health partners to support the team and residents in connecting to community resources and supports
- Leading, coordinating and/or participating in case conferences with outside supports
- Coming alongside the staff and residents in care planning to achieve their goals balancing support with resident empowerment and independence
- Reviewing Landlord Tenant Board process, as needed, in collaboration with the Program Manager, and representing Indwell at possible hearings
- Supporting the team / staff responses to resident complaints/concerns
- Fostering positive team relations with Indwell facilities staff regarding program maintenance and unit turnovers
- Administrative responsibilities such as rent collection, intake and discharge planning

Health, Welfare and Safety Practices
- Maintaining a safe and healthy working environment
- Using appropriate procedures when responding to emergency situations
- Upholding organizational policy and procedures
- Attending and participating in all required training to maintain and develop new skills
- Other duties as required

**WHAT YOU WILL BRING**:

- Diploma or degree in social work, social service work, nursing or a related discipline, or an equivalent combination of relevant education and experience
- 2 years of supervisory/leadership experience in a social service setting
- Experience working in mental health and/or addictions is beneficial with harm reduction approaches to substance use