Ice Cream Quality Assurance Supervisor

If you want to work for a global, leading Ice Cream player with €7.9bn Turn Over in 2023, come join Unilever Ice Cream The Ice Cream business is operating in a highly attractive category, as we are part of the 1 trillion snacking and refreshment industry, growing consistently at high pace. We have strong brands equities: 5 of top 10 selling brands including Ben & Jerry’s, Breyers, Magnum, Talenti, Popsicle, Good Humor, Klondike, and Yasso. We are investing to unlock the full growth potential of Ice Cream as a standalone entity, once we separate from Unilever, which is planned to happen by November 2025.

Ice Cream has distinct characteristics from Unilever’s other operating businesses and the growth potential of Ice Cream will be better delivered under a different ownership structure. As Ice Cream company we are committed to developing and nurturing talent as we build our diverse and inclusive culture. You will have ample options for career growth and exploration, allowing you for you to explore roles and opportunities across the new organisation. Your career development will be a priority for us, and we are dedicated to supporting your growth journey within the new company. We hope that you will want to build the new chapter of our Ice Cream history together with us.

**What You’ll Do**
- Oversee day to day operations of the laboratory
- Works hand in hand with production and logistics supervisors to guide and troubleshoot issues related to quality on a day-to-day basis. Develops knowledge of operations to act as a reference for other departments and develop a culture of quality driven mindset. Provides QA technical support to all site departments including production, maintenance, facilities, and engineering as required to achieve business goals.
- Develops and implements validations, testing, inspection procedures and statistical analysis to incoming materials, in process, and finished products to ensure product compliance with GMPs, food safety, and company specifications.
- Research product defects recommending modifications in products or standards and prepares necessary reports and action plans.
- Ensure compliance to our factory standards, specifications and GMPs. Will ensure effectiveness via use of assessment/audit and CAPA that supports the findings.
- Supports site during external audits such as CFIA, FDA, GFSI (FSSC 22000) and customer FSQ programs
- Ensure quality program skill and training programs implemented for site.
- Provides technical expertise (SME) to support risk identification and mitigation strategies
- Leads sprint teams to quickly address and resolve Quality issues in both systems and processes.
- Support the Quality Management System improvement process for the most relevant topics including SAP-QM and QualityOne (Veeva).
- Maintains and organizes D-Incident investigations and tracks issues using SAP, coordinating D-Incident management with production, and managing business waste budget. Maintains Laboratory testing equipment and quality related digital solutions.
- Assist in sanitation programs providing technical support an asset
- Drives continuous improvements and investigation for consumer complaints
- Provides Quality updates to Category to key stakeholders
- Quality representative for Innovation projects to drive compliance, growth, and consumer love.
- Collaborates with R&D and others in Supply Chain to enable key work streams driving our business growth

**What You’ll Need To Succeed**
- Post Secondary and/or University degree in technical discipline or general sciences. Preferred: Biology, Microbiology, or Chemistry
- Applied knowledge of GMP, HACCP, ISO 22716, Allergen Management, Food Safety, FSSC 22000, FDA 21 CFR 210, etc
- Preferred 3 years of experience in Supply Chain Quality or R&D**,**additional experience in Manufacturing a plus.
- An affinity for change management and digital solutions
- Demonstrated leader of functional working teams
- Proven effective in collaboration and communication
- Basic proficiency in MS tools (Excel, Power BI, PPT) and UL Business Systems (SAP, PLM)

**Leadership**
- ** Critical SOL (Standards of Leadership) Behaviors**
- ** PERSONAL MASTERY**: Sets high standards for themselves. Has emotional intelligence to take feedback, manage mood and motivations, and build empathy for others.
- ** PASSION FOR HIGH PERFORMANCE**: Generates intensity and focus to motivate people to deliver results at speed. Takes personal responsibility and accountability for execution and results.
- ** TALENT CATALYST**:Invests in people - coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best.
- ** PURPOSE & SERVICE**: Has humility, understanding that leadership is service to others, inside and outside Unilever.
- ** CONSUMER LOVE**: Invests time inside and outside to understand the needs of consumers.
- ** BUSINESS ACUMEN**: Creates sustainable growth with purpose, engaging differ