Front Desk Receptionist

**Front Desk Receptionist**

**Location**: Smiles of Kensington Dental

**Job Type**: Part-Time/Permanent

**About Us**:
We’re a friendly dental clinic and a part of a large dental corporation in Toronto, and we’re looking for a **Front Desk Receptionist** to join our team Our clinic is all about providing state-of-the art care while making patients feel comfortable and at home. If you’re someone who loves helping people, staying organized, and being the first smiling face people see, we’d love to meet you.

**Position Overview**:
**What You’ll Be Doing**:

- Greet and check in patients in a friendly and professional manner
- Answer phone calls, schedule appointments, and manage patient inquiries
- Verify and update patient information in the electronic health record system
- Collect and process patient payments, including insurance verification and billing inquiries
- Maintain patient confidentiality and ensure all patient interactions adhere to privacy regulations (HIPAA)
- Coordinate patient appointments and follow-up visits, ensuring efficient scheduling
- Assist with the preparation of patient charts and documentation for treatments
- Handle administrative tasks such as filing, faxing, and managing office supplies
- Ensure the reception area is clean, organized, and welcoming for patients
- Collaborate with other team members to maintain smooth clinic operations and positive patient experiences

**What We’re Looking For**:

- Minimum 6 months of previous experience at a dental office setting is mandatory
- Strong communication and interpersonal skills with a professional, courteous demeanor to ensure the best customer service for our clients
- Ability to multi-task and work efficiently in a fast-paced environment
- Proficiency with Microsoft Office and dental software (i.e. Dentrix, Akitu) is required.
- Strong organizational skills and attention to detail
- Knowledge of dental terminology and insurance claim processes is a must
- Positive attitude, teamwork mentality, and the ability to maintain patient confidentiality
- High school diploma or equivalent required; post-secondary education is a plus
- Proof of Work Eligibility will be required if successful
- Must be available to work evenings/weekend as we are open 7 days a week.

**Why You’ll Love Working with Us?**
- Supportive and friendly work environment
- Opportunities for growth inside the corporation and professional development
- Flexible scheduling to support work-life balance
- Located in a prime, accessible area with excellent local amenities

**Working Conditions**:

- Work Environment: Clean, modern dental clinic environment with exposure to patients of all ages. The role may require standing for extended periods, as well as performing clinical duties that involve bending and reaching.
- Schedule: The position may require evening and weekend hours, depending on the clinic’s hours of operation and business needs
- Physical Requirements: Must be able to handle the physical demands of the job, including lifting, bending, and assisting with patient movement when necessary

**How to Apply**:
If you’re looking for a rewarding position in a dental clinic where you can make a difference, we encourage you to apply Please submit your resume and a cover letter outlining your relevant experience and why you would be a great fit for our team.

We thank all applicants for their interest, but only those selected for an interview will be contacted.

**Job Types**: Full-time, Part-time, Permanent

**Benefits**:

- Casual dress
- Flexible schedule
- Paid time off

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

Application question(s):

- How many years of experience you have in a dental office?
- Are you available to work weekends/evenings?
- Do you have experience with dental insurance claims and patient billings?
- Do you have experience with dental software? i.e. Dentrix, Akitu

Work Location: In person