Service Advisor

4 days ago

Vancouver, Canada Rad Power Bikes Full time

**Why We’re Rad (about us)**:
Rad Power Bikes, America’s largest electric bike brand, is on a mission to get people onto bikes that are built for everything and priced for everyone.
Our company is a driving force behind the e-bike market expansion in North America, and we’re growing rapidly in Europe. We are the first mover in the omnichannel retail space for personal mobility products and we continue to develop industry-leading, innovative e-bikes. Rad Power Bikes has grown to 700 employees today with 350,000+ customers, leading a global revolution in low carbon mobility.
We are seeking a Service Advisor for our Vancouver, BC location. Our Service Advisor will be responsible for greeting customers and listening attentively to their needs and requests, monitoring and scheduling appointments, diagnosis and estimating repair costs, selling service packages, building out work orders, delegation of repairs, problem solving concerns and complaints, and follow up with customers to ensure an unrivaled customer experience.
**Why You’re Rad (about you)**:

- 1-2 years working in a customer facing position, particularly in a service department
- Exemplary customer service skills
- Strong attention to detail and prioritization
- Ability to multitask and work well under pressure
- Relationship focused approach to customer service
- Passion for bikes and getting people back in the saddle
- Impeccable communication skills, especially under pressure

**Additional Requirements**:

- Sales experience, articulate, highly congenial/people person
- Working knowledge of apps (Shopify, Zendesk) and cloud based software (Google suite)
- Ability to ascend / descend ladders
- Ability to bend, stoop, crouch, kneel, walk, stand, and sit for extended periods of time, up to 8 hours / day
- Ability to lift, push/pull, leverage and carry 65+ pounds without assistance
- Proficient manual dexterity required while using a variety of hand tools and other equipment

**You get bonus points for**:

- Proven passion for customer satisfaction in the retail bike industry
- Strong diagnostic knowledge of RPB mechanical and electrical systems

**Rad Benefits/Perks**
- Free Rad Power Bike of Choice-with an option to trade-in for a new model every year
- Discounts on bikes and accessories
- PTO, 5 Holidays, Sick Time
- Health coverage with extended benefits and generous reimbursements for dental and paramedical services (naturopaths, dieticians, chiropractors, etc.)
- Room for growth and development with Rad Power Bikes' constant expansion
- Weekly learning & development opportunities to expand skillsets

**Sounding good? Read on to understand what matters most to us**:*Working at Rad is built around our RADICAL values - we are: *
Responsible to our environment, community, partners, and team
Accountable, we take ownership, bias to action, seek and provide feedback
Diverse, inclusive of experiences, backgrounds and skills, we value every voice
Innovators, we challenge ourselves and the status quo, we are original
Customer driven, completely, we do the right thing for our riders
Approachable, kind, we collaborate and are always willing to help
Learners, we grow our skills, we are humble and seek to improve
- _
- _
LI-MS1

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