IT Support Technician

**Job Description**:
**IT Support Technician**

If you are looking for an opportunity to work with a team of friendly, focused financial professionals, we want to hear from you Maple Reinders is an established, award winning Design/Build Construction company based in Mississauga. We are continually winning new business and as a result, we are adding to our IT team Our IT Department based in Mississauga, ON is currently looking for a talented and dynamic IT Support Technician to augment our steady growth plans. The company gives employees a sense of purpose and a clear understanding of our values. We pursue challenging and rewarding projects, allowing staff to pursue their work with passion.

**Scope**:
The IT Support Technician contributes to Maple Reinders Group's success by providing IT hardware and software technical support for office and field based users and equipment (LAN/WAN). This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual gives in-person, hands-on help at the desktop level.

**Responsibilities**:

- Work efficiently to resolve user issues and support IT team members to meet Service Level Agreements
- Communicate with Team Lead and Helpdesk System to ensure project and support objectives are met
- Participate within the team to improve the entire team’s ability to meet and exceed user expectations
- Maintain networked printers, wide format plotters and fax machines
- Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
- Perform post-resolution follow-ups to help requests
- Prioritize and schedule resolutions. Escalate problems (when required) to the appropriately experienced technician
- Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
- Order telephone and appropriate internet solutions for our construction sites
- Service construction site internet, telephone and IT requirements
- Ongoing maintenance of communication contracts and billing
- Perform and maintain a daily backup of the Company’s data

**Miscellaneous**
- Conduct research and attend training to remain up-to-date and knowledgeable in regards to industry trends and emerging technologies and leverage this knowledge to position the company at the forefront of its industry
- Other related tasks as assigned

**Qualifications**:

- College diploma or university degree in the field of computer science and/or 2 years equivalent work experience
- Network+, A+, MCDST certifications
- Understanding of basic network protocols and implementation of Ethernet Infrastructures
- Thorough knowledge of PC's, peripherals, network technologies and Microsoft Office products
- Working knowledge of network and PC operating systems Windows 10 and 11.
- Strong support skills in a heterogeneous network environment
- Previous helpdesk experience
- A valid driver's license is required
- Strong code of ethics
- Service oriented, excellent interpersonal skills

**Benefits (Full-Time Salary)**:

- Competitive Salaries
- Weekly Pay
- Group Health Insurance Plan (Extended Medical, Dental & Health Care Spending Account)
- Registered Retirement Savings Plan (Employer Matching)
- Regular Performance Reviews & Yearly Salary Review
- Life Insurance and LTD Group Insurance
- Short-Term & Long-Term Disability Coverage
- Discretionary Bonuses & Profit Sharing
- Reward System (Maple Points)
- Discount Programs & Memberships
- Employee Assistance Program
- Growth Opportunities
- On-Site Parking
- On-Site Gym Facility

We want you to succeed and we are prepared to get you there by investing in you. We offer extensive training through our “Centre of Learning” to facilitate your career growth through programs such as LEED, Gold Seal and “lunch and learns”.

If you are looking for a company that wants to invest in you, now is the time to connect with Maple Reinders.

Please submit your resume and cover letter along with your project list including project values.
- Thank you for your interest in a career with Maple Reinders. Only those selected for an interview will be contacted._

**_No agency calls please._**

**People, Passion, Performance