Technician Support Co-ordinator
7 days ago
Is this job for you?: Do you believe in putting the customer first? Do you love to solve problems and create solutions? Do you have an exceptional attention to detail? WELCOME HOME Trans Global is seeking to expand our service team. We are looking for a Full-Time Technician Support Coordinator with a great customer focused attitude The winning combination of superior teamwork, decision making, and self-motivation will ensure success. **Responsibilities**: - Provide superior support to our team of approximately 30 technicians by coordinating supplies, equipment, and fleet maintenance. - Drive customer service by working with the team to ensure work orders (events) are moved through the process when awaiting technician review. - Follow up with technicians regarding outstanding parts receiving and returns, holding them accountable to a high level of customer satisfaction. - Manage consumable replenishment by monitoring usage and maintaining minimum truck stock. - Procuring administrative supplies and equipment through existing vendors. - Coordinate fleet repairs and towing for up to 35 trucks including review of quotes for accuracy and cost effectiveness. - Maintain updated copies of technician and contractor licenses and pertinent information. - Review NPS and Google Surveys, providing background and feedback to the appropriate stakeholder. - Manage quarterly truck stock, part, and equipment inventories with technicians. - Maintain and communicate updated credentials for Manufacturer sites. - Other tasks as assigned. Qualifications: - Outstanding time management and prioritization skills. - Superior sense of urgency with a strong desire to take ownership and accountability of task completion. - Exceptional teamwork approach. - Proven ability to work independently and consistently meet deadlines. - Strong negotiation skills will be considered an asset. - Customer Service focused. - Fluency in Microsoft Office, particularly MS Excel and Outlook - Excellent communication skills both written and verbal - Minimum College Diploma or High School with equivalent experience. - Valid “G” driver’s license and clean driving record. Why Transglobal: - Flexible “employer-paid” benefits including Health, Dental and Paramedical Services for you and your family - Competitive pay - Paid training - Career progression program - Employee discounts & Personal "Paid" days off - Recognition, incentives, prizes and giveaways Be a part of Canada’s largest home furnishings retailer We welcome all abilities to apply. We thank all those who apply; however, only those applicants chosen for an interview will be contacted.
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