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Housing Services Manager

2 weeks ago

Langley, Canada Trinity Western University Full time

**Housing Services Manager**

// Campus Services

**Position**
***
**Purpose and Summary**

The Housing Services Manager will work to build a dynamic and healthy culture within the housing office. This will be achieved by maintaining the overall flow and effectiveness of administrative tasks while providing exceptional customer service to students. The Housing Services Manager provides leadership and direction for the department; oversees the marketing, administration, and management of the housing program for the University; directs departmental operations; oversees the department budget; sets goals and establishes implementation strategies for the department.

**Key Areas of Accountability**
- Manage the University’s housing and residence operations and provide fiscal management for department budget.
- Administer, maintain, and modify the department’s housing management software systems functions to ensure accuracy and completion (Jenzabar, Aqueduct, Profitek, E-Card & Kantech).
- Develop and maintain efficient administrative services including distribution of ID cards & keys, meal plan changes, housing insurance, billing & collection procedures.
- Coordinate and manage all housing transitions throughout the year (summer to fall; fall-to spring; spring to summer) in partnership with Residence Life, Facilities & Custodial staff.
- Train and supervise support staff, ensuring efficient operations, and ensure compliance with all relevant policies & procedures.
- Partner closely with the Resident Life staff in overseeing the residential facilities to maintain a safe, secure, and healthy living environment; market and upsell room, board, and apartment packages to current students; confirm that all room assignments and billings are completed and communicated to students; respond to inquiries and resolve problems from prospective and current students and their parents.
- Develop and distribute of all descriptive literature, brochures, and electronic marketing initiatives for recruitment/retention of students. Ensure the Housing web pages are accurate, up to date, and aesthetically pleasing.
- Coordinate with Facilities and Custodial on room conditions and repairs when there are problems in housing.
- Assist with co-ordination of Conference marketing and fulfillment of service delivery throughout the calendar year.

**The Person**

**Skills and Abilities**
- Excellent administrative abilities including planning, prioritizing, initiating, and following up
- Excellent interpersonal and oral communication skills with a wide variety of students, staff, faculty, and off-campus clients.
- Skilled in the full range of MS Office software products (including Word, Excel, PowerPoint, Publisher). Familiarity with Jenzabar, Aqueduct, Profitek, E-Card & Kantech platforms preferred.
- Work independently exercising initiative and judgment in the performance of responsibilities.
- Demonstrate organizational negotiation, decision making and management skills
- Knowledge of the policies and procedures required for work in a university setting
- Ability to organize work under time schedule and budget pressures
- Ability to get things done by building bridges across different departments
- Cross-cultural understanding and a heart for diverse students
- A team player with the attitude of a servant in all situations who seeks to diffuse and resolve conflict.

**Assets**
- Administrative Experience
- Experience in hospitality or public relations leadership
- Experience using housing technology platforms

**Personal**

A warm-hearted, dedicated, committed and mature evangelical Christian with a keen desire to serve in family, church, work, and community. A firm commitment to TWU’s mission, values, Statement of Faith and Community Covenant. Strength of character and reputation, a pleasant personality with a positive and friendly attitude in the midst of a very busy and challenging atmosphere.

Driven and inspired by the idea of positively impacting the various marketplaces of life through the development of godly Christian leaders by serving the Trinity Western University community.

**Servant-Leader Way of Life**

Act in a manner that exemplifies Jesus Christ in all on and off campus contacts thereby living out the servant leadership mission of the university and contributing effectively towards achieving the institutional and Kingdom goals of the organization.

**Key Internal Interactions**

**Reports**:Housing Assistant, Student Workers and on-call Workers as required.
****:

- (Reports may be amended as per operational efficiency or requirement)_

**Reports to**: Director of Ancillaries

**Standards & Requirements**

**Education**:BA required, or equivalent experience. MBA preferred.

**Experience**:

- Experience in Administrative & Office Management (5+years)
- Demonstrated skill in customer service, public relations, and hospitality
- Computer skills and web-based marketing
- Ability to foster effective work relationships
-