Housing & Conferences Service Assistant

**Position Purpose and** **Summary**

The Housing/Conference Services Assistant provides support for the Housing and Conference Services departments, and assists with departmental operations, and implementation of functional strategies for the departments.

**Key Areas of Accountability**
- Assist the Housing Services and Conference Services Manager with all the varied University’s housing, residence, and conference operations.
- Respond to requests for housing needs regarding furniture and related items (beds, stoves and fridges).
- Liaise with the Conference Services department to assist in function setups and furniture moves
- Administer and maintain the department’s housing management software systems functions to ensure accuracy and completion (Jenzabar, Aqueduct, Profitek, ID Card Producer Kantech).
- Assist with calendar functions on the conference software and booking calendars
- Provide administrative services for students, including ID cards and other services as required.
- Ensure efficiency within the office by establishing the best practices, standards, and procedures.
- Respond to inquiries and resolve problems from prospective and current students.
- Liaison with the Service Hub, serving on a cross-divisional student services team.
- Provide services as required using wisdom, confidentiality, and discretion in the completion of all administrative responsibilities.

**The Person**

**Skills**
- Excellent interpersonal skills with a wide variety of staff, faculty, students, and off campus clients are essential.
- A team player with the attitude of a servant in all situations who seeks to diffuse and resolve conflict.
- Ability to lift and move furniture more than fifty pounds

**Assets**
- Administrative Experience
- Experience in hospitality or public relations leadership
- Experience using housing technology platforms

**Personal**

Driven and inspired by the idea of positively impacting the various marketplaces of life through the development of godly Christian leaders by serving the Trinity Western University community.

A dedicated and mature evangelical Christian with an earnest desire to serve in family, church, work, and community. Affirm and support TWU’s mission, values, Statement of Faith, and Community Covenant. Strength of character and reputation, integrity, focused. A winsome personality with a positive and friendly attitude.

**Servant-Leader Way of Life**

Act in a manner that exemplifies Jesus Christ in all on and off-campus contacts thereby living out the servant leadership mission of the university and contributing effectively towards achieving the institutional and Kingdom goals of the organization.

**Key Internal Interactions**

**Reports**:None

**Reports to**:Manager of Housing Services

**Standards & Requirements**

**Education**: Bachelor’s Degree or an equivalent combination of education and experience is required.

**Experience**:

- Experience in office management or housing administration (2+ years)
- Demonstrated skill in customer service, public relations, and hospitality
- Ability to foster effective work relationships
- Duties and responsibilities that do not constitute a major change may be added, deleted, or changed at any time at the discretion of the supervisor either orally or in writing._

Benefits Of Working at TWU:

- A comprehensive benefits package which includes extended health, dental, and insurance and an RRSP matching program.
- Annual statutory holidays (14) with generous vacation accruement.
- Tuition Benefit for TWU undergraduate and graduate level courses to enhance knowledge and professional competency.
- Torch tuition scholarship for dependents of eligible employees attending TWU.
- Free access to TWU’s fitness/gym facilities and the Norma Marion Alloway Library.
- Subsidized meals at the main cafeteria.
- Discounts and perks for the on-site Trinity Western Outfitters Campus Store and coffee shops, as well as shops and restaurants in Fort Langley.
- Wellness benefits (i.e., counselling, sick days, personal days, and health/wellness spending account).
- Free recreational equipment rentals (e.g., paddle boards, snowshoes, kayaks, etc.).
- Free employee parking on campus.
- Special community events throughout the year.
- Employee and Family Assistance Plan (EFAP).
- A positive Christian fellowship environment.
- Trinity Western University is located on the traditional ancestral territory of the Sto:lo people._

**Salary Offered: $44,500.00 Annually