Help Desk Analyst

2 weeks ago

Mississauga, Canada Buchanan Technologies Full time

Buchanan Technologies is a leading provider of professional services for learning institutions and Municipal organizations across the GTA and are looking for a customer service-oriented Help desk analyst to provide technical support to users in an efficient and accurate manner.

**6 Month contract**

Terms: On-site, Monday to Friday
- Scope:
The Desktop Support Technician is responsible for supporting PC-based computers and related equipment for customers and for providing technical expertise, experience, and documentation & project coordination as required to install or repair hardware/software and resolve technical problems.

Essential Duties and Responsibilities:

- Remotely Diagnose and repair hardware and software issues on client PC’s and mobile devices using approved methods and processes..
- Complete necessary internal and client-related documentation as required on a daily basis.
- Remotely Install/configure/repair network and local printers.
- Remotely Train clients on basic computer knowledge.
- Communicate and interact with end-users and internal staff to resolve IT-related issues
- Interacts with typically diverse internal and external customers and is required to interpret and communicate complex information
- Works well in a team environment and independently
- Experience in Ticketing System, ability to close tickets on time.
- Accountable for ticket aging
- Positive and proactive attitude with customer’s best interest in mind

Qualification / Requirements:

- Have knowledge of PC desktop support.
- Intermediate knowledge of local network and network printer support.
- Basic knowledge of Networking and Windows-based servers.
- Customer service-related experience.
- Basic knowledge of ticket-based tracking system.

Additional Requirements:

- Excellent verbal and written communication skills.
- Ability to work with mínimal supervision.
- Strong analytical and problem-solving skills
- Valid driver’s license.
- Dependable transportation.
- Ability to work some nights and weekends and as required.
- Must be able to lift 50 pounds.

Education / Training / Experience:

- Required: _
- Undergraduate degree or diploma in Computer science
- Minimum of 3-5 years of experience with Windows and Mac Operating systems.
- Minimum of 3-5 years of experience with enterprise network connectivity
- Certification in A+

**Job Types**: Full-time, Fixed term contract
Contract length: 6 months

Pay: $30.00-$33.00 per hour

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Remote Help Desk: 3 years (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

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