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Program Specialist
2 weeks ago
Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.
ROLE PURPOSE
This position will lead programs-related projects within the Practice and Standards department and bring a program lens to all Practice and Standards initiatives.
STATUS AND CLASSIFICATION
Exempt. Open to applicants of all genders.
Location
Vancouver, British Columbia
HOURS (40 hours/ week)
Monday
- Friday 0830- 1630
WHAT WE OFFER?
- Committed Living Wage Employer
- 2022 & 2023 Canadian Nonprofit Employer of Choice Aware from NEOC
- 2023 High-Performance Culture Award from SupportingLines
- Competitive benefits package, including health, wellness, and pension plan
- Career and personal development, with the ability to grow in a diverse range of programs and departments
- Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management
- Access to On-Demand Pay to withdraw earned wages before payday
- Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months)
REPORTING AND WORKING RELATIONSHIPS
- Reports and is accountable to the Director of Practice and Standards
- Participates as a member of the Connective Service Delivery Team
- Liaises with community and government agencies as required
- Liaises with the staff of Connective as necessary
KEY ACCOUNTABILITIES
Accreditation
- Lead organization-wide and program-specific accreditation under the CARF certification process.
- Lead actions related to recommendations resulting from the accreditation process.
Program Review
- Support formal evaluation of non-accredited programs, and related initiatives.
- Support Continuous Quality Improvement of programs through informal and as-needed evaluation of processes and practices.
- Coordinate and support Quality Assurance practices (such as file audits).
Program Documentation
- Review and support standardization of documentation where possible across the organization.
- Ensure program documentation is kept up to date and applicable (fit for purpose).
- Lead regular review of documentation as appropriate.
Support Teaching Initiatives
- Assist with the development, coordination, and facilitation of organizational teaching initiatives, including but not limited to MANDT and Naloxone training.
- Provide instructional support as needed to ensure the successful delivery of required programs and collaborate with leadership to identify and address instructional needs across the organization.
General
- Participate in Practice and Standards initiatives (such as Connective Learning Hub, Occupational Safety and Health, annual P&P review) with a programs lens, suggesting and supporting improvements resulting in better service delivery.
WORKING CONDITIONS
- Function independently, while remaining a crucial member of the support team
- Adhere to Connective policies and procedures
- Primarily remote work with frequent site visits as determined by role needs.
- Be available to work flexible hours as needed. May include occasional evenings/weekends.
EXPERIENCE AND SKILLS
- A relevant degree, diploma or certificate, or combination of education and experience
- At least two years of related/transferable experience
- Strong skills with Microsoft Office suite and online meeting platforms
- Ability to manage time efficiently, high level of accuracy, and attention to detail
- Ability to establish and maintain effective and professional working relationships with team members, clients, partners and stakeholders
- Strong communication skills (listening, verbal and written)
**REQUIREMENTS**:
- Ability to successfully complete a Vulnerable Persons Criminal Records Check
- Ability to successfully complete an Enhanced Security Clearance
- Ability to successfully pass a reference check
- Proof of vaccination for communicable diseases may be required as mandated by Government, Health Authority, and/or funder requirements
COMPENSATION
DIVERSITY, EQUITY AND INCLUSION
