Service Coordinator

5 days ago

Winnipeg, Canada Life Benefit Solutions Full time

We are adding a Service Coordinator to our growing team of enthusiastic high achievers dedicated to creating a positive client experience. The individual in this role will actively contribute to the success of Life Benefit Solutions by providing administrative support to our group insurance and retirement teams.
**The Service Coordinator will**:

- Utilize your top-notch organizational skills to ensure timely collection and processing of employee and employer requests
- Conducting complete and thorough quality review of administration requests
- Scan and processing of incoming administrative requests relating to group insurance and group retirement
- Liaison with health and dental practitioners as well as insurance carriers as needed to support client inquiries and requests
- Take a collaborative & solution-based approach to client inquiries and engage members of our team to assist in resolving and answering client questions or concerns
- Provide support to our service team assisting with the planning of employee meetings, administrator training and overall administrative support
- Assist in new implementation of group insurance and retirement plans
- Backup to administration team which may include support for incoming calls, courier prep and other tasks
- Other duties as assigned

**What you need to be successful in this role**:

- Experience in Group Insurance & Retirement is an asset
- A passion for customer service
- Excellent communication skills, both written and verbal
- Strong attention to detail and ability to multi-task
- Strong interpersonal skills and ability to deal effectively with a variety of clients
- Excellent problem-solving and decision-making skills
- Ability to work independently and take initiative
- Comfortable working in a fast-paced, dynamic environment
- Be proactive self-starter with a positive attitude
- Team engagement and responsiveness with our clients and partners
- Proficiency with the MS Office suite of products

**What’s in it for you**:

- Have an impact in the communities we serve
- Participate in our contributions towards Truth and Reconciliation
- Learn by working & collaborating alongside our existing team of experts
- Employee benefit and retirement programs are provided
- Competitive compensation
- A fun, flexible and productive work environment

Life Benefit Solutions, a Division of People Corporation, is a Group Insurance & Retirement Broker servicing Indigenous employers across Canada. We specialize in designing programs that support the unique needs of Indigenous and non-Indigenous employees and employers.

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