IT Service Desk Technician

1 week ago

Sarnia, Canada Lambton College Full time

This is a full-time Support Staff position reporting to the Manager, IT Operations & Security working 35 hours per week at an hourly rate of $28.56.

As a member of a team of customer service staff you would be responsible for providing first level technical support to the College community regarding hardware, software, operating systems, server, network and general computer issues.

**Specific Accountabilities**:

- Redirects requests as appropriate to other departmental staff, and communicating information on service disruptions and service upgrades;
- Installs and configures software images, and specialty software on computers and mobile devices;
- Troubleshoots hardware and software problems by analyzing incident symptoms to determine nature of problem and resolving errors;
- Configures and deploys new computers, monitors, hardware peripherals, multimedia hardware, printers, and mobile devices;
- Coordinates booking of portable multi-media and computer equipment. May also assist in equipment setup and troubleshooting;
- Participates in development and/or publication of departmental documentation;
- Handles Purchasing and Return Material Authorizations (RMAs) with suppliers;
- Investigates user-reported issues pertaining to computer accounts;
- Other duties as assigned

**Qualifications**:

- Two-year Computer Technician Post-Secondary Diploma or equivalent;
- Minimum of one year experience in a computer/hardware technical support;
- Customer service focused with a desire to assist faculty, staff and students resolve their technical problems;
- A collaborative team player who takes personal accountability to deliver on what is expected in your role and you strive for excellence every day;
- You think broadly, celebrate diversity of thought, and respect the uniqueness of individuals.
- Possess a high degree of initiative and can demonstrate the ability to think analytically;
- Proven ability to prioritize tasks, work independently as well as in a team oriented approach to accomplish goals;
- Strong problem solving and organizational skills and proven ability to handle multiple assignments and meet deadlines;
- Excellent interpersonal skills in order to communicate with customers who have varying levels of computer knowledge.

Lambton College is committed to an inclusive, barrier-free selection process. If contacted regarding this competition, please advise the interview coordinator of accommodation measures you may require during our selection process. Information received relating to accommodation needs of applicants will be addressed confidentially.

**Salary**: $28.56 per hour

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