Junior Service Advisor

**JOB POSTING**

**JUNIOR SERVICE CONSULTANT - AIRPORT**

Bramgate Automotive premier new facility is located in the heart of Peel region next to Toronto Pearson Airport.

We are seeking a motivated team member to join our Service Departments for our Audi Mississauga Airport and its accompanying Audi Mississauga Mavis locations. With state-of-the-art equipment, a combined 29 work bays, multiple customer lounges, and digital tools to facilitate premium client experiences, we are prepared to leverage these resources to grow into the destination of choice for Audi Service and Parts in the Greater Toronto Area. We are seeking professionals who have outstanding work skills and are committed to developing lifetime clientele with a leading premium brand for this exciting opportunity

Bramgate Automotive Inc. has been in business for more than 54 years. We are proud winners of:

- Canadian AutoWorld Employer of Choice (CAWEOC) Award - 2020
- Canada’s Top 25 Best Dealership to work for by Automotive News - 2019

We strive to make every customer experience easy, efficient, and enjoyable. If you are looking for a great career opportunity with a growing family-owned business and have the talent and passion to be a top performing ambassador, we would love the opportunity to meet with you.
- Position Summary: _

As Junior Service Consultant, you will be responsible for providing customers with information on Audi's individual and combined service/repair services, as well as promotional packages offered by the
- We offer: _
- State-of-the art facility. Air-conditioned/heated spaces.
- Outstanding leadership and support. Coaching and mentoring.
- Professional training and processes.
- Large customer base.
- Benefit package, life, dental, health, RRSP, pension plan, EAP, etc.
- Collegial workplace atmosphere.
- Career advancement opportunities.
- Education, Skills and Experiences: _

This fantastic opportunity is suitable for an energetic, self-motivated, customer focused individual looking to take their career to the next level

**Duties**:

- Meet and greet customers promptly in a professional and courteous manner.
- Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
- Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
- Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
- Liaise with Shop Foreman and Service Technicians on work orders and requirements.
- Provide accurate cost and time of completion estimates for the services recommended, communicate, and get proper authorization from customers.
- Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.
- Confirm follow up service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up.
- Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.
- Demonstrates behaviours to ensure that each customer encounter is consistent with the

Bramgate promise of Easy, Efficient and Enjoyable interactions always.
- Takes the initiative to exceed customer satisfaction, even if it requires overcoming obstacles.
- Understands the customer service measurements used in the Audi network.
- Identifies, recommends, and supports opportunities for methods/process improvement.
- Complete customer surveys. Maintain a customer follow-up system with all customers to confirm satisfaction with their service experience.
- Identifies repeat customers and treats them accordingly.
- Perform various clerical and administrative duties.
- Organize, maintain, and coordinate Company records and files in their proper locations.
- Where necessary, assist in the compilation of data for various reports.
- Maintain a clean and safe work area.
- Other duties as required.

**Requirements**:

- High school diploma or post-secondary courses.
- 2 years' experience in a customer service role, preferably in a luxury automotive environment.
- Cashier experience.
- Automotive workshop process and product knowledge.
- Previous experience with Reynolds and Reynolds software an asset.
- Must have exceptional communication and interpersonal skills (including computer literacy).
- Strong customer service skills.
- Ability to negotiate and sell.
- Demonstrated willingness to learn and succeed.
- Excellent written and verbal communication skills.
- Able to build and maintain lasting relationships with customers.
- Self-motivated, with high energy and an engaging level of enthusiasm.
- Able to perform basic calculations and mathematical figures.
- Able to organize and maintain files and basic database.
- Ability to work