Junior Service Advisor

2 weeks ago

Mississauga, Canada Dixie Mitsubishi Full time

**WANT TO WORK for one of Canada’s Best Managed Companies?**

Dilawri Group is now actively searching for a **Junior** **Service Advisor **to join the team at **401 Dixie Mitsubishi**.

Thrive in a customer service environment.

Are available to work Monday to Friday and alternating Saturdays.

**Responsibilities**:

- Provide front-line customer service and sales for the Service Department.
- Greeting customers on the phone or in the Dealership in a friendly and professional manner.
- Consult with customers to understand their vehicle issues and concerns.
- Clearly communicate service recommendations and pricing to customers.
- Provide accurate time and cost estimates for services.
- Schedule service appointments based on customer availability and service department capacity.
- Liaise between customers and service technicians to ensure effective communication.
- Assist with over flow of work for internal work orders and certified pre-owned.
- Keep customers informed about the status of their vehicle during the service process.
- Maintain detailed records of customer interactions and service transactions.
- Generate and explain service invoices to customers.
- Providing an extraordinary experience for all customers.

***

**Qualifications**:
***
- Previous experience in an automotive dealership, or similar environment.
- Strong knowledge of automotive maintenance and repair processes.
- Exceptional customer service and communication skills.
- Ability to multitask and prioritize in a fast-paced environment.
- CDK experience preferred.
- Ability to sell required maintenance.
- Ability to work as a part of a TEAM.

If you are a motivated individual with a passion for cars and a desire to kick-start your career in the automotive service industry, we invite you to submit your resume, in confidence, for our review and consideration.

**ABOUT US**

Dilawri Group of Companies represents 81 dealerships nationwide with 22 dealerships in Ontario We offer a performance-driven culture that focuses on success through teamwork, a passion for excellence and providing an exceptional customer experience. We offer a “promote from within culture”, a collaborative and inclusive work environment, that encourages creativity and professional growth.
- Dilawri Group of Companies is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status._

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