Head End Technician

**Who we are looking for**:
As a member of the Access Network Department, you will be responsible for and participate in all activities in the headend and associated facilities. These activities include preparing and packaging all services carried on the network.

**What you’ll do**:

- Troubleshoot system failures quickly and effectively; coordinate with contractors to resolve or minimize service interruptions.
- Perform basic preventative maintenance on equipment and services.
- Systematically troubleshoot various facility systems.
- Maintain working knowledge of UPS systems and associated switchgear.
- Maintain working knowledge of standby generator systems and associated switchgear.
- Maintain working knowledge of sprinkler systems, fire alarm systems testing, and building management systems.
- Collaborate with the Network Implementation team to install and activate new equipment.
- Perform monthly generator testing.
- Maintain and support the sparing process for all headend equipment.
- Conduct daily and weekly headend clean-up.
- Perform weekly power system audits.
- Participate in on-call and shift work to support evenings, weekends, and maintenance windows.
- Ensure documentation for services, equipment, and facilities is consistently updated.
- Manage a diverse workload and oversee contractor activities.
- Travel to company sites as required.
- Support and perform plant maintenance duties.
- Support Rogers for Business (R4B) platforms and solutions.
- Enforce health and safety guidelines for all internal and external visitors to the headend.

**What you bring**:

- Exercise sound judgment to resolve both routine and non-routine issues.
- Demonstrate strong attention to detail and follow-through on project objectives.
- Communicate effectively with a proven service-oriented attitude.
- Collaborate in a team-based environment with facilities and technology professionals.
- Willing to work flexible shifts, including days, nights, and weekends.
- Capable of managing multiple tasks in a fast-paced environment.
- Possess general knowledge of electrical systems and components.
- Sound understanding of IP and network architecture, including setup, troubleshooting, and maintenance (asset).
- Excellent verbal and written communication skills.
- Working knowledge of digital voltmeters (DVMs) and other electrical/mechanical measurement tools.
- Experience using hand tools for maintenance and repair tasks.
- Ability to read and interpret mechanical/electrical blueprints and single-line diagrams.
- College diploma in Electronics, Electrical Engineering, Computer Science, or a related field required.
- Valid driver’s license required.
- Willingness to work overtime and support a 24/7 operational environment.
- Strong computer skills in MS Office, Visio, AutoCAD, and Outlook.
- Knowledge of digital, RF, XGSPON, and video technologies is considered a strong asset.

**What’s in it for you**:
We believe in investing in our people and helping them reach their potential as valuable members of our team.
- Competitative Salary
- Enjoy discounts up to 50% off Blue Jays tickets, Rogers, and Fido Services, 25% off TSC (Today s Shopping Choice) (Today s Shopping Choice) items, and 20% discount on all wireless accessories sold in Rogers Stores.
- Health & Dental Benefits, Pension plan
- Work for an organization committed to environmental protection.
- We are an organization with a strong commitment to diversity and inclusion with employee resource groups supporting equity - including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women.

Schedule: Full time
Shift: On Call
Length of Contract: Not Applicable (Regular Position)
Work Location: 6080 Young St. 9th Floor (003), Halifax, NS
Travel Requirements: Up to 25%
Background Check(s) Required: Canadian Criminal Record Check, Credit Check, and Driver's Abstract
Posting Category/Function: Technology & Hardware
Requisition ID: 327239

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite a minimum of four (4) days per week starting October 6, 2025, increasing to five (5) days per week effective February 2, 2026. We believe that in-person connection strengthens our culture and drives industry-leading performance.

Posting Notes: Technology