Housekeeper

Job Title**:Housekeeper**

Department**:Accommodations - Housekeeping**

Reports to**:Housekeeping Supervisor & Hotel Manager**

**JOB SUMMARY**:
Housekeeping staff are responsible for maintaining the cleanliness and appearance of Crown Isle’s Villa Resort Centre and providing customers with quality service in a timely and friendly manner. A Housekeeper promotes a positive image of Crown Isle Resort and Golf Community and must be pleasant, friendly and able to address special requests and/or problems from our guests.

**JOB RESPONSIBILITIES**:

- Greeting and thanking all guest in a sincere and friendly manner
- Cleaning and maintaining the appearance of the public areas of the hotel.
- Delivering service items to guest rooms upon request from the front desk.
- Assisting with setting up and taking down functions in lobby or conference rooms.
- Restocking housekeeping stations.
- Transports garbage to garbage containers, if necessary.
- Providing housekeeping service (such as setting up cots, making beds, changing sheets or replacing used towels and toiletries) to guest rooms upon request from the front desk.
- Reports any maintenance problems in guest rooms or public areas to Housekeeping Supervisor or Executive Housekeeper.
- Is familiar with and has a good understanding of all Policies and Procedures.
- Able and willing to perform any other duties as required.

**ORGANIZATIONAL STRUCTURE**:
Housekeeper reports directly to the Housekeeping Supervisor, who reports to the Hotel Manager. Our Housekeeping team are a vital piece of the overall guest experience at Crown Isle and Golf Community

**COMMUNICATION**:
Housekeepers will maintain effective communication with guests and fellow team members. Specific forms of communication include actively listening to guests’ issues or problems, find solutions to those problems and working in partnership with the rest of the Housekeeping/ Accommodations Team.
- Job Requirements/Qualifications:

- **JOB QUALIFICATIONS**

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**PHYSICAL DEMANDS**:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of a Housekeepers job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the Housekeeper is regularly required to stand; walk; use hands to touch, handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk and hear; lift and/or move up to 50 pounds.
- Must have Stamina as Housekeeping is a very physical job
- Housekeepers must have vision abilities required by this job to include short distance vision and long-distance vision.

**WORK ENVIRONMENT**:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the Housekeeper work environment is usually moderate.

Housekeeper may be exposed to hazardous cleaning materials. Proper PPE will be provided

**COMMITMENT TO COMMUNITY AND THE ENVIRONMENT**:
As a member of the Crown Isle Resort and Golf Community Team, it is important to monitor and maintain up to date knowledge of the social, economic and political climates in which we operate our business.

One of the strong ethics by which Crown Isle conducts business is through the integrity and commitment to the environment by upholding strong ethics in products used, displayed, and disposed of. The Front Desk Agent, as a member of the Crown Isle Team, is responsible for the environmental stewarding of the Property.

Due to the cyclical nature of the hospitality industry, it is understood that employees may be required to work varying schedules to reflect the business needs of Crown Isle Resort and Golf Community
- Salary/Wage: BOE
- Job Application Process: