Customer Service Coordinator
1 week ago
*Job Overview*
Customer Service Coordinator
This role requires strong communication skills and the ability to analyze customer feedback to drive improvements.
*Duties*
- Assist service manager in all duties pertaining to operation of the company
- Enter and confirm estimates, work orders and review for invoicing
- Assist in scheduling technicians
- Assist in ordering parts for jobs as required
- review reports with our building reports system, review small pdf reports
- Assist in estimating deficiency repairs
- Assist in estimating projects
- Telephone answering, contact with clients for service calls and ongoing business
- Assist office manager with payables and receivables including calling receivables accounts
Please note that these duties and responsibilities are not exhaustive and that you may be expected to perform other reasonable duties and responsibilities should the need arise.
*Experience*
- Previous Firer Equipment Industry would be an asset.
- Proficiency in English; proficiency in French is a plus
- Strong communication skills with excellent phone etiquette
- Previous experience in customer service or sales roles
- Ability to multitask and prioritize tasks effectively
- Bilingual or multilingual capabilities are advantageous
- Proficient in data entry and CRM systems
Pay: $42,000.00-$55,000.00 per year
Additional pay:
- Overtime pay
**Benefits**:
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Scarborough, ON M1V 3S2: reliably commute or plan to relocate before starting work (preferred)
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 1 year (required)
Work Location: In person
Expected start date: 2025-02-03
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