Reservations Agent

1 week ago

NiagaraontheLake, Canada Vintage Hotels Full time

Vintage Hotels is currently seeking a full time Luxury Spa Advisor to join our growing team

Situated in the heart of Niagara, this is your chance to gain valuable experience within a collection of Niagara's top hotels

**What you'll be doing**:

- Providing personalized and exceptional Guest service at every given opportunity.
- Performs telephone answering duties comprising of: arranging appointments, answering inquiries, transferring calls to Spa Concierge Desk, taking and receiving information regarding the Spa facilities.
- Responds to Guest complaints, requests, referrals and inquiries as required. Refers unsolved situations to Spa Management or General Manager.
- Performs sales function to promote Spa facility.
- Performs accounting duties related to credit card approvals for Spa reservations.
- Processes Spa appointment book consisting of expected arrivals, daily in-house lists, group rooming lists and occupancy reports.
- Conducts Spa mailings for brochures, promotions and Spa appointment confirmation letters.
- Communicates with Spa Receptionists/Supervisors/Manager on a daily basis.
- Meeting established up-selling and sales goals.
- Having a thorough knowledge of Lais Hotel Properties’ products and services.
- Suggesting additional product and services meeting our Guests’ specific preferences.
- Assessing Guests’ individual needs to meet standards for additional products and services.
- Actively seeking ways to meet Guests’ product or service needs.
- All other duties as assigned.

**What You'll bring to the team**:

- Excellent computer skills.
- Pleasant and professional telephone manner.
- Excellent communication skills both written and oral.
- Proven ability to provide excellent Guest service.
- Previous up-selling and/or sales experience is considered an asset.

**What's in it for you**:

- Benefits after 3 months
- Career advancement opportunities
- A tenured team to support your learning and development
- Free meals
- Company wide discounts
- Tuition reimbursement
- Accomodations can be provided throughout the recruitment process upon request. _

**Job Types**: Full-time, Permanent

**Salary**: $16.65-$17.53 per hour

**Benefits**:

- Dental care
- On-site parking
- Paid time off
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Niagara-on-the-Lake, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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