Medical Office Assistant

Job description

Medical Office Assistant MARKHAM FAMILY HEALTH TEAM

Markham, ON, CANADA

Healthcare Services and Wellness

**The Markham Family Health Team is currently looking for full time Medical Office Assistant.**

**Position Overview**

The Medical Office Assistant position is critical to the effective functioning of the Family Health Team. They provide patients with appropriate and timely appointments with their doctors or inter-disciplinary health professionals. They ensure efficient and professional running of the office on a daily basis. This position requires excellent administrative skills and an ability to work in a fast paced environment that presents different patient needs on a daily basis.

**Roles and Responsibilities**

Front Desk:

- Screen and checking in patients
- Patient check in procedure includes ensuring all demographics, health card, pharmacy, etc. are up to date
- Patient scheduling/rescheduling via phone call or at the completion of a visit
- Physician rescheduling due to vacation, illness, meetings, urgent care, etc.
- Collect any outstanding payments owing
- Process payments for immunizations, INR’s and uninsured services
- Administrative duties include supporting assigned Physicians/IHP’s regarding messages, prescriptions, forms, medical records, etc.
- Retrieval, sorting & distribution of faxes, mail and work from Physician/IHP’s action box
- Oversee overall flow of office

Runner:

- Prepare charts for CPX, paps and collect height, weight and blood pressure
- Take patients to examination rooms
- Ensure examination rooms are cleaned and stocked appropriately every day
- Collect, test and prepare swabs and/or urines for lab processing
- Schedule/reschedule patient appointments

Call Centre:

- Schedule/cancel/reschedule patient appointments
- Relay messages to physicians/IHP’s regarding questions, results, referrals, etc.
- Transfer calls to the appropriate individual
- Monitor the cancellation line
- Daily inputting and testing of the pager for on-call physicians

**Qualifications and Requirements**

Education and Experience:

- Medical office assistant Diploma or equivalent experience
- Prior working experience in a medical office would be considered an asset

Skills and Knowledge:

- Knowledge of Electronic Medical Records (EMR) systems, preferably Accuro
- Excellent written, verbal and electronic communication skills
- Excellent organizational, time & office management, problem solving and interpersonal skills
- Well-developed customer service skills with the demonstrated ability to work collaboratively within the team
- Capability to work with mínimal supervision
- High degree of accuracy and attention to detail when entering into the EMR system and internal communications
- Exercise good judgment and confidentiality of all patient information

The above responsibilities are not to be considered all inclusive; staff may be assigned other duties in the interest of efficient operations of our organization. This job description will evolve based on business needs.

While we thank everyone for their interest, only those selected for an interview will be contacted.

**Markham Family Health Team provided the following inclusive hiring information**:
Work Remotely
- No

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Application question(s):

- Are you vaccinated against COVID-19?
- Are you a patient with Markham Family Health Team?
- What is your expected hourly rate of pay?

**Experience**:

- medical office: 1 year (required)

Work Location: In person