Bilingual Installation Support

**English description to follow**

**Qui Nous Sommes**

Komutel est à la recherche d’un(e) Technicien(nne) support installation. Komutel est une entreprise de haute technologie en pleine expansion, qui se spécialise dans le développement et la mise en marché de solutions de télécommunications et d’interopérabilité grandement innovatrices. Sous la supervision du responsable du service à la clientèle, le technicien support technique/service à la clientèle doit répondre aux questions et supporter la clientèle par rapport aux divers logiciels.

**Le Rôle**
- Installer et configurer les logiciels de Komutel à distance ou directement chez le client
- Analyser et résoudre les problèmes reliés aux mises en route et aux incidents, en recommandant les mesures nécessaires
- Informer le chargé de projet de tout incident ou problème rencontré lors de l’implantation
- Donner les formations nécessaires aux utilisateurs
- Documenter les interventions avec la clientèle
- S’assurer du transfert des informations des projets avec le département de service à la clientèle

**Exigences**
- Technique en informatique ou toute combinaison étude/expérience pertinente;
- Bilinguisme obligatoire afin de pouvoir communiquer avec nos clients tant francophones qu’anglophones (Canada/USA)
- Connaissance SQL requise
- Disponibilité à voyager (posséder un passeport et un permis de conduire classe 5 valide)
- La connaissance du domaine de la téléphonie et/ou dans le domaine 911 sont des atouts

**Qualités requises**
- Approche de travail orientée client / service à la clientèle
- Excellent sens de la communication, professionnalisme et diplomatie
- Habileté à travailler sous pression et sans supervision directe constante
- Rigueur et autonomie
- Faire preuve de débrouillardise et avoir une bonne capacité d’analyse

**Who We Are**

For more than 40 years, Versaterm Public Safety has defined the future of public safety software, delivering success to agencies, large and small, with an end-to-end ecosystem of solutions from community engagement to case closure. Versaterm’s dedication to public safety is demonstrated by an unwavering commitment to customer satisfaction, development of innovative software solutions powered by advanced technologies, and a team dedicated to making a difference in the lives of those sworn to serve.

This is an exciting time for us We’re currently experiencing significant growth, with increased sales and installations of our public safety products. So join us as we continue to be innovative, focusing on creative, seamless solutions that allow our customers to focus on the communities they serve.

Komutel is currently looking for an Installation Support Technician in our Ottawa office. Komutel is a fast-growing high-tech product line specializing in the development and commercialization of highly innovative telecommunications and interoperability solutions. Under the supervision of the Customer Service Manager, the technical support/customer service technician must answer questions and support the customer regarding various software.

**The Role**
- Install and configure Komutel software remotely or directly at the customer
- Analyze and resolve problems related to start-ups and incidents, recommending the necessary measures
- Inform the project manager of any incident or problem encountered during implementation
- Provide the necessary training to users
- Document interventions with clients
- Ensure the transfer of project information with the customer service department

**What You'll Bring**
- Computer technology or any relevant study/experience combination
- Mandatory bilingualism to be able to communicate with our French-speaking and English-speaking customers (Canada/USA)
- SQL knowledge required
- Availability to travel (have a passport and a valid class 5 driver's license)
- Knowledge of the telephony field and/or in the 911 field (assets)

**You'll Succeed if You Have**
- Customer-oriented work approach / customer service
- Excellent communication skills, professionalism, and diplomacy
- Ability to work under pressure and without constant direct supervision
- Rigor and autonomy
- Demonstrate resourcefulness and have good analytical skills

**Equal Opportunity