Inside Sales Representative

2 weeks ago

Edmonton, Canada Overhead Door Corporation Full time

**Role**:We have an immediate opening for a
**Inside Sales Representative **in our
**Edmonton **branch. Reporting to the Branch Manager, the Residential Inside Sales Representative builds and maintains relationships with our customers. This is a full-time, permanent position with opportunities for growth and job task variety.

**Responsibilities**:

- Answering incoming calls
- Dealing with walk in customers and providing product information
- Preparing quotes and estimates
- Following up on all quotes
- Providing excellent customer service
- Supporting joint sales, marketing and communications related activities
- Updating and maintaining customer lists
- Assisting with processing of warranty claims
- Supporting the Residential division as needed
- Participating in and supporting trade shows
- Communicate with the Field Operations department/Install Coordinator for project scheduling
- Maintain positive customer relationships, for CDS, in collaboration with the local Branch Manager and sales team
- Maintain a positive attitude and communication style with customers and employees in all circumstances
- In conjunction with the sales team, maintain the quote log for the division
- Ensure all quotes and bids adhere to gross margin expectations for the division
- Being an advocate for customer online reputation management campaigns to drive customer reviews and feedback
- Provide coverage to various positions in the branch as needed
- Any duties otherwise directed by the Branch Manager Skills:

- Customer service savvy and above average communication, written and verbal
- Above average computer skills with working knowledge of MS Outlook (including calendar)
- Ability to prioritize tasks and strong communication skills
- Superior resourcefulness, integrity, and strong work ethic
- Very organized with great attention to detail
- Ability to work in a team environment

**Qualifications**:

- 1-3 years of experience in customer service or related experience
- Good computer skills with working knowledge of Microsoft Office Suite and Internet Explorer
- Experience managing sales cycles or customer relationships would be an asset
- Possess a valid Driver's License and vehicle We offer:

- A positive work environment with competitive pay and an excellent benefit plan
- Opportunity to build a long-term career with upward mobility
- Excellent Health and Dental benefits offered for full time employees
- COR Certified workplace
- Equal opportunity employer

**To Apply**:
COMPANY:Creative Door

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