Mat Leave Contract 14 Months Customer Experience Specialist

1 day ago

Gloucester, Canada Dustbane Products Limited Full time

Who We Are

We’re one of Canada’s leading manufactures of cleaning chemicals and equipment. We’re solving problems for customers when it comes to finding the right solutions for their cleaning and maintenance needs. We are committed to ensuring products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1908, but that hasn't stopped us from evolving into a vibrant, diverse company.

About the Role:
As a Customer Experience Specialist, you will play a crucial role in supporting our valued clientele. Your responsibilities will revolve around processing, analyzing, and verifying order information with precision and efficiency, as well as customer follow up. Your efforts will ensure the delivery of exceptional service standards and high customer satisfaction. By initiating and implementing processes, you will contribute to the seamless operation of our customer service department.

Who you are:
You love working with teams and supporting customers. A positive attitude and the ability to manage multiple deadlines. You have strong persuasive skills and enjoy calling customers. Effective interpersonal skills for a diverse work environment. You are collaborative and enjoy an in-office experience. Skilled in prioritizing tasks for efficient and accurate completion. You’re passionate about lifelong learning and enjoy a challenge. Resilient under pressure and adaptable to a fast-paced setting. As a bilingual Customer Service Specialist your superpower is exceptional communication skills, both oral and written. Initiative in resolving customer issues beyond standard expectations. Critical thinking and problem-solving aptitude for unique customer needs. Quick learner of new information and systems.

Key Responsibilities:

- Accurately enter and process purchase orders in a timely manner.
- Ensure the swift resolution of issues to facilitate the timely completion of purchase orders.
- Handle incoming calls to support sales personnel, customers, and distributors effectively.
- Manage customer service requests, including modifications to orders and maintenance of customer information files.
- Process return authorization requests and rebates as required.
- Generate and distribute reports and order acknowledgments to relevant personnel.
- Provide general office and clerical support to the company’s administrative staff.
- Customer follow-up to ensure high levels of service.
- Inside sales support to customers and follow up on Lead generation, outbound calling and Chat line enquiries.

Qualifications:

- A minimum of 2 years' experience in a similar customer service role.
- Proven track record of delivering outstanding customer service.
- Experience in assessing customer needs and offering effective solutions.
- Excellent typing and internet navigation skills.
- Superior telephone communication skills.
- Understanding of customer relationship and service best practices.
- Capability to handle high call volumes with a positive outlook.
- Call center experience considered an asset.
- Experience in the manufacturing sector is beneficial but not required.
- Bilingualism in French and English is a benefit.

Term:

- (August 2025 - October 2026) 3-5 Days / Week
- 8:15 AM - 4:30 PM

Location: In Office, Ottawa, Ontario

**Job Types**: Full-time, Part-time

Pay: $25.00 per hour

Expected hours: 24 - 40 per week

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

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