Help Desk Technician

4 days ago

New Westminster, Canada RNG Immigration Consultancy Ltd Full time

Education: Bachelor's degree
- Experience: 1 year to less than 2 years
**Work setting**:

- Consulting firm
- General office
**Tasks**:

- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
**Computer and technology knowledge**:

- Internet
- Servers
- File management software
- Multimedia software
- Word processing software
- Presentation software
- Mail server software
- Communication software
- Image editing software
- Project management software
- Website creation and management software
- Desktop publishing software
- Quick Books
- MS Office
- MS Windows
- Spreadsheet
**Personal suitability**:

- Accurate
- Client focus
- Organized
- Team player
- Ability to multitask
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week

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