Supervisor, Cleaning Services

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**Job Requisition ID**:
2025-00780

**Time Type**:
Full time

**Employee Group**:
Staff

**Job Category**:
Facilities Planning and Logistics

**Employment Type**:
Temporary

**Department**:
Campus Housing - Residence Hospitality Experience

**Hiring Range**:
$60,384.87 - $75,481.09

**Posting Information**:
**2-year Term**

This position is being offered as an internal secondment or a contract

Internal posting deadline November 13th at 11:59 pm

Vulnerable Sector Check Criminal Record Check required

**Primary Purpose**

The Supervisor, Cleaning Services is accountable to the Manager, Cleaning Services for leading and supervising the staff, and for coordinating the processes, activities, and external service providers involved in the provision of outstanding cleaning services in the incumbent’s area in the Department of Housing and Residences.

**Key Accountabilities**

**Leadership - Responsible for providing excellent leadership to Cleaning Services staff using a coaching and mentoring approach.**
- Create and maintain positive working relationships by establishing a clear set of reasonable and mutually agreed upon expectations that align with the Department’s mission and the University’s strategic plan to help employees create clear paths to success.
- Effectively measure and evaluate performance through both formal performance appraisals and informal methods such as regular feedback, coaching, and one-on-one conversations.
- Identify development opportunities in direct reports and create development plans that will enable employee growth and improved performance at all levels of responsibility.

**Staff Supervision - Responsible for providing excellent supervision to Cleaning Services staff including**:

- Recruit (hiring processes, onboarding activities)
- Manage and evaluate staff performance
- Administer personnel policies and procedures in consultation with the Manager, Cleaning Services as they relate to staff in the incumbent’s area i.e.) sick time, vacation, overtime, leaves of absence, safety/injuries, return to work initiatives
- Co-ordinate staff training and development opportunities for staff in consultation with the Assistant Manager, Cleaning Services.

**Operations Management - Cleaning - Responsible for planning and coordinating schedules, activities and resources (equipment, supplies, staff, and external service providers) to effectively provide cleaning services in the incumbent’s area.**
- Collaborate with other Cleaning Services Supervisors and Residence Facilities colleagues
- Help create and implement cleaning standards and best practices in day to day cleaning
- Plan and co-ordinate end of term processes working in collaboration with others for the turn-over of all residence bedrooms and community space in the incumbent’s area within very tight timelines.

**Fiscal Management - Accountable for contributing to the effective use of financial resources for Cleaning Services**
- Maintain records for budgets, work hours, payrolls, and other data that contributes to effective and efficient delivery of cleaning services.
- Follow university policies and procedures for the effective procurement of supplies, equipment, and 3rd party service providers when required.

**Measurement and Evaluation - Responsible to collect and maintain Key Performance Indicators and other measures of performance that align with the strategic direction of the Cleaning Services unit.**
- Provide data, progress reports related to effectiveness and continuous improvement goal achievement.

**Project Co-ordination - Responsible for actively coordinating multiple regular and special projects that relate to Cleaning Services.**
- Conduct research, compile statistics, develop reports, and communicate results.

**Required Qualifications**

**Education**
- Completion of a post-secondary diploma or degree (or equivalent experience) preferred.

**Experience**
- Experience supervising staff is required
- Experience coordinating multiple projects is required
- Experience with planning, scheduling, and assigning resources (human and physical) to complete work is required.
- Experience working in a student environment is considered an asset
- Experience making evidence-based decisions considered an asset.
- Competencies will include, people management, resource allocation, interpersonal, organizational and communication skills

**Knowledge/Skills/Abilities**
- Ability to negotiate, resolve conflicts, and solve problems effectively is required
- Competencies will include, peopl