Front Desk Receptionist

2 weeks ago


St Catharines, Canada Niagara Health & Rehab Centre Full time

**Patient Experience Coordinator / Front Desk Receptionist**

Niagara Health & Rehab Centre is seeking a part time Patient Experience Coordinator (PEC) to join our multidisciplinary practice in St. Catharines. Our award-winning team is dedicated to working together to create a welcoming environment for all. Our mission is to help our patients and clients feel their best, to get back to doing what they love

Reporting to the Clinic Co-Owners and the Patient Experience Lead, you will be joining an administrative team that is responsible for creating a strong relationship between our clinic practitioners and patients. Using exceptional customer service and multitasking skills, the PEC role provides administrative support and maintains clinic flow in a friendly, enthusiastic and professional manner.

About Us:
NHRC is currently a ~ 7000 square foot facility dedicated to providing our patients and clients the best evidence-informed care available. By incorporating treatment areas, state of the art technology and a fully equipped gym space for training and rehab, NHRC is able to assess, treat and rehabilitate virtually any musculoskeletal injury.

Our Services:

- Physiotherapy
- Pelvic Physiotherapy
- Chiropractic
- Osteopathy
- Massage Therapy
- Concussion Management
- Acupuncture
- Holistic Nutrition
- Strength & Conditioning
- Personal Training
- Advanced Gait Assessment

Primary Responsibilities:

- Optimizing the patient experience by demonstrating exceptional customer service skills with every interaction
- Booking patient appointments, collecting intake information and utilizing practitioner schedules
- Collecting payments and submitting to third-party payors such as Extended Health Care providers
- Working collaboratively within our administrative team by being friendly, coachable, dependable and positive
- Supporting a team of 15 clinical staff, with administrative matters

Qualifications:

- Post-secondary diploma/certificate in office or medical administration - or - equivalent work experience
- Excellent customer service and telephone skills
- Strong written communication
- Experience in a physiotherapy clinic or other clinical environment is an asset
- Ability to work in a team environment and complete tasks efficiently
- Ability to multitask, maintaining composure and a positive demeanor - particularly during peak busy times in clinic
- Outgoing
- Empathetic
- Adaptable
- A multitasker
- Team-oriented
- Engaging and approachable
- Organized
- Patient
- Passionate
- Fun
- Enjoys a fast paced environment

**Job Type**: Part time, permanent (25-30 hours/week) with potential for full time in the future

Location: In-person

**Salary**: $17.00 - $18.00 per hour

Schedule:

- Our clinic is open during the week from 8am to 7pm, and on Saturdays from 8am-2pm.
- Availability to work a variety of morning, afternoon or evening shifts is an asset.

Perks:

- Company-sponsored team-building events and socials
- On-site gym
- On-site parking
- Paid time off

**Job Types**: Part-time, Permanent

Pay: $17.00-$18.00 per hour

Expected hours: 25 - 30 per week

Additional pay:

- Overtime pay

**Benefits**:

- On-site gym
- On-site parking
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Evening shift

Work Location: In person



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