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Team Leader

3 weeks ago

Monte Creek, Canada Sidhu & Sons Nursery Ltd Full time

Just a short drive outside Kamloops city limits, off Highway 1, the winery and vineyards straddle the Thompson River making for a breathtaking view. Monte Creek Winery is producing world-class wines in the Thompson Valley and is a must-see tourist attraction.

At Monte Creek Winery, we are very passionate about our international award-winning wine and our extraordinary estate. Sustainability and innovation are our core values and we are looking for people to work alongside us having a purposeful work experience.

**Duties & Responsibilities**

Tasting Room
- Assist the Tasting Room Manager in continuous training and development of new and existing staff to ensure best in class customer service and excellent employee satisfaction.
- Open the tasting room and set it up for the day by doing the leader opening duties.
- Provide assistance on the floor to the staff throughout the shift as a go to person for troubleshooting issues that may arise.
- Keep set standards for merchandise and tasting room.
- Assist with set up and take down of displays.
- Ensure that staff are kept busy and working at all times.
- When overseeing the tasting room, you will work on the floor with the staff doing tastings or working the till while improving leadership and overseeing staff.
- Maintain excellent relationships with existing tour companies and operators.
- Record all wine samples used on a daily basis.
- Closing the Tasting Room by doing daily close on POS system and ensuring all closing duties are completed before leaving.

Terrae Restaurant
- Ensure food service operations on the Terrace are seamless.
- Manage the reservations and seating plan using Tock Software.
- Work closely with the Culinary Team to ensure that food and dishes are being completed in a timely manner.
- Work with serving staff on Terrace to seat people and clear tables, offering assistance with trouble shooting issues that may arise.
- Oversee cash outs with staff to ensure total accuracy.
- While overseeing Terrace, work on the floor with the staff either bartending or hosting, while still leading and supporting staff.
- Close the Terrace by doing the daily close on the POS system and ensuring all closing duties are completed before leaving.

Other Duties
- Ensure all guests and team members know about our Wine Club and what it entails.
- Assist with sales initiatives through employee training and consumer engagement.
- Wine Sales and general retail duties.
- General cleaning duties.
- Support with events and weddings as needed.
- Help plan and execute team building events, contests and more.
- Follow all safe job procedures.
- Other duties as assigned.

**Education & Experience**
- Previous supervisor experience is an asset.
- Previous experience bartending experience in a fast paced environment.
- Demonstrate a positive upbeat attitude.
- Believe strongly in continual improvement.
- Ability to work well with other leaders to build a winning culture.

**Skills & Knowledge**
- Ability to manage multiple people in a busy environment.
- Ability to train and develop staff.
- Demonstrate a positive upbeat attitude.
- Believe strongly in continual improvement.
- Ability to work well with other leaders to build a winning culture.

**Working Conditions & Physical Environment**
- Frequent evenings and weekends.
- Ability to stand on feet for long periods of time.
- Ability to lift or move up to 24 kg.