Manager of Regional Operations

**Manager of Regional Operations - Veterinary Industry**

We are currently looking for a Manager of Regional Operations who will be responsible for spending time in the field with hospital leadership and staff. This individual will work directly with veterinary practices to improve processes and profitability. Must be willing to travel regionally and be based out of Ottawa.
- An excellent leader with strong communication, organization, and people skills
- An excellent coach and trainer of individuals on key support operatives.
- An astute judge of character and situations to recognize issues/problems and solve before escalation
- A problem solver who can collaborate across a large organization to deliver desirable outcomes for individual locations.

**Job Description and Responsibilities**

**Hospital Operations**
- Partners directly with a portfolio of practices to improve operational and financial performance, based on practice needs.
- Acquires and maintains knowledge of organizational & local practice policies & procedures.
- Collaborates with the Hospital Leadership team to proper staff scheduling and optimization.
- Analyzes and interprets operational reports and identifies areas for improvement.
- Champions and implements initiatives throughout the region.

**Strategic Planning and Leadership**
- Creates action plans, sets, and manages goals, delegate tasks, and tracks metrics.
- Analyzes and improves systems, policies, and processes.
- Negotiates and mediates conflicts; coaches and provides ongoing feedback to hospital leadership.
- Collaborates with hospital leadership to develop business strategy and aids in its implementation.

**Hospital Leader Development**
- On-board new Hospital Managers and ensures a successful introduction into the company.
- Mentors, coaches, and sets expectations with hospital leadership and staff.
- Ensures Hospital Managers are trained in financial and operational systems and methods.

**Financial Management**
- Analyzes the financial health of hospitals and diagnoses issues.
- Assists with the preparation and communication of the annual budget.
- Oversees the management of costs, particularly labor.
- Manages revenue growth.

**People Management**
- Assists Hospital Managers with interviewing, hiring & resolving personnel issues.
- Conducts Hospital Manager performance reviews & oversees career development.
- Ensures hospitals comply with all Occupational Health & safety policies (i.e. OHS/WHMI)
- Makes recommendations for staff training and development.

**Client Relations**
- Develops, champions, and drives client retention initiatives.
- Advises and oversees tactics for increasing new client visits.
- Assesses the quality of client service and provides direction for enhancements.

**Qualifications**
- Bachelor’s degree or equivalent education is required.
- Previous multi-site and/or project management experience
- Previous P&L experience.
- Knowledge of practice management processes, efficiencies, standards, metrics, and benchmarks.
- 3-5 years of experience in management with healthcare management or veterinary practice experience preferred.
- Work remotely and have the ability to travel.
- Knowledge of veterinary practice management software is preferred.
- MBA preferred but not a requirement

**Desired Skills**
- Possesses a self-directed attitude and an ability to work independently.
- Understands financial management, planning, prioritizing, and supervising others.
- Takes initiative to support hospitals as a practice management consultant, providing prompt attention to staff and direction for improvement.
- Demonstrates sound judgment, good problem-solving skills, and effective decision
- making abilities.
- Establishes and maintains effective work relationships with all stakeholders.
- Communicates effectively, both verbally and in writing. Fluent in both English and French would be considered an asset.