Customer Service Representative Medical Equipment

2 weeks ago

North York, Canada National Seating & Mobility Full time

**About NSM**

National Seating & Mobility is Canada’s fastest-growing rehab equipment supplier, and we help improve our clients' lives by providing medical equipment solutions for seating and mobility.

At NSM, we seek mission-driven team members that can exemplify our HEARTS values: Honour, Excellence, Accountability, Respect, Teamwork and Service. Energize your day, knowing everything you do makes someone's life better. Join our team as a Customer Service Representative at National Seating & Mobility Ltd. and feel good about the work you do You will be based in our North York branch.

**In this role**

As a Customer Service Representative, the employee shall interact with clients to provide the necessary support regarding the medical equipment at NSM and help resolve any issues or complaints to reach their needs and achieve their satisfaction. Typically, you will:

- Proactively engage with NSM clients to deliver an outstanding customer service experience.
- Contribute to team results by supporting all colleagues to be successful in meeting client needs.
- Cultivate and maintain relationships with therapists and other healthcare professionals for equipment demos, trials, or rentals.
- Previous experience in customer service for technical items/services.
- 2 years of experience as a customer service representative.
- Handle multiple customer calls and in person customer visits.
- Manage data within the inhouse systems.
- All applicants are required to be in compliance with all orders and directions related to public health and workplace safety in effect in their intended province of employment as applicable from time to time. Given the nature of this role, this compliance may require applicants to, among other things, be fully vaccinated against COVID-19 and able to provide satisfactory proof of vaccination._

**What is in it for you**
- You are in a key role that is recognized by NSM with a comprehensive compensation plan.
- We have an excellent group insurance plan.
- Health and safety are our top priorities.
- We like to work hard, and we love to have fun at work, it’s part of our DNA.
- NSM is committed to an inclusive, equitable, and accessible workplace. We are proud to be an equal opportunity employer and to be servicing our community.

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$25.78 per hour

Expected hours: 35 - 40 per week

**Benefits**:

- Employee assistance program
- On-site parking
- Store discount
- Wellness program

Schedule:

- 8 hour shift

Application question(s):

- Do you have the right to work in Canada? if yes, please specify.
- Do you have a background in Kinesiology?

**Experience**:

- Customer service: 1 year (required)
- sales: 1 year (required)
- medical equipment: 1 year (preferred)

Work Location: In person

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