Coordinator, Clinical Quality

Position Type:
Permanent

Closing date:
2025-04-20

Medavie Health Services is a national leader in primary health care solutions and the largest contracted provider of emergency management services in Canada. Together with Medavie Blue Cross, we are part of Medavie, a health solutions partner committed to improving the wellbeing of Canadians.

With a growing network of 5,400 health care professionals in six provinces, Medavie Health Services has a long history of operating ground and air ambulance services, medical communications, Mobile Integrated Health/Community Paramedicine programs, 911 Public Safety, 811 Telehealth, home health care, as well as clinical training.

We are proud to invest in communities to help address some of Canada’s most pressing physical and mental health care challenges.

As an employee of Medavie Health Services we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe and respectful workplace.

Reporting to the Manager, Professional Development and Quality Assurance, the Coordinator, Clinical Quality and Education, maintains and continually updates the design, development and implementation of the Continuous Quality Improvement (CQI) program focusing particularly on the areas of clinical excellence and patient and community satisfaction; initiates internal clinical investigations; develops and undertakes reviews and audits to ensure policies, procedures and standards are adhered to; undertakes research and develops collaborative networks with outside stakeholders; supports the Professional Development Division(s) of MHSW Operating Companies; and develops recommendations to track and report on information gathered.

The Coordinator, Clinical Quality and Education is also responsible for the overall continuing and restorative education of MHSW paramedics and to ensure that quality out-of-hospital health services are being provided by MHSW through continuous and targeted learning programs based on evidence, and best practices. This is accomplished through various means including determining clinical educational needs at the provincial, regional, and individual levels, designing programs that are respectful of provincial guidelines, evidence-based medicine and industry best practices and, in collaboration with the Professional Development team, will monitor, interpret and report the results.

The Coordinator, Clinical Quality and Education will design processes such that prospective employees will be evaluated, new employees will be trained to MHSW standard, returning employees will be offered tutorial, and employees with skill decay will receive targeted training based on their specific need.

The Coordinator, Clinical Quality and Education, is crucial to the development and maintenance of a systematic clinical care review program. It includes the responsibility of conducting random and targeted audits to assess compliance with approved patient care guidelines, documentation standards and service performance targets to identify deficiencies, anomalies, risks and gaps; and to identify, recommend, and implement corrective action that could be at the individual (e.g. training interventions) or system (e.g. policy changes) levels.

MHS1

Role & Responsibilities- Design and implement risk management initiatives covering clinical service delivery and patient care equipment aspects of paramedic services;- Facilitate ongoing change and process re-engineering within a performance-based, continuous quality improvement system and follows up to ensure that interventions undertaken are effective and identified issues/concerns are resolved;- Conduct educational needs assessments, design and develop the curriculum for all clinical learning programs while identifying the optimal delivery method;- Provide professional development and training to the Operational Clinical Teams for specifics on delivery methods and ideologies;- Manage and direct the Operational Clinical Team workload and monitor performance based on contract agreement in relation to retrospective call documentation reviews;- Monitor the progress of provincial training to ensure consistency, adapt where necessary;- Design and perform post-impact analysis for clinical learning programs;- Facilitate working groups on clinical curriculum design;- Plan and maintain appropriate educational facilities and equipment;- Drive continuous quality improvement through process re-engineering within a performance-based model, and follow up to ensure that improvements implemented are effective and resolve identified issues/concerns;- Conduct Clinical Needs Assessments for paramedics deemed to have specific clinical competency concerns;- Develop and organize individualized restorative education training programs- Implement, monitor and report on their progress- Make recommendation as to scope restrict