Varsity Communities General Manager

Are you an experienced manager with property management experience that thrives in a leadership position? Are you passionate about helping to create and cultivate a unique and wonderful experience for residents and colleagues? We want to hear from you

The General Manager is a critical member of the Senior Management team responsible for leading the on site management of a diverse portfolio of functions including the oversight of Operations, Human Resources, and Finance. The GM provides leadership, guidance, and coaching, developing and implementing strategic initiatives that support the delivery of high quality resident services.

Interested in learning more? A General Manager's responsibilities include the following:
**Operational Responsibilities**
- Provide on-site leadership, guidance, and coaching to property team
- Collaborate with the Senior Management and Executive team to develop business strategies and
- Take full operational responsibility for assigned real
- Embody core values and foster a family environment amongst
- Manage the development of all new business and demonstrate an entrepreneurial approach to introducing new revenue streams.
- Oversee marketing and leasing operation to maximize occupancy levels and optimize revenue.
- Plan, coordinate, and oversee student arrival, departure, and
- To perform local market research and report back on suggested
- To monitor real estate performance against agreed criteria and adhere to weekly and monthly reporting requirements.
- Manage and coordinate all outgoing mail and courier
- Document all tenant communication in management
- To manage the planning, review and implementation of refurbishment programs, planned maintenance, and periodic furniture replacement/renewal
- To consult regularly and provide information to residents and other key stakeholders on building contracts or refurbishment programs.
- To liaise with any contractors working in or around the
- To review tenancy documentation for
- To oversee the provision of a first class customer experience, ensuring that all enquiries, correspondence or complaints are dealt with quickly and
- To be on-call and respond to emergencies as
- Representing Varsity Communities within the community developing positive working relationship with key stakeholders including campus-housing staff, student government, school sports teams and clubs;
- To monitor and regularly review the performance of staff teams, helping them to constantly improve performance and service delivery.
- To liaise with the public and other external stakeholders on behalf of Varsity
- Perform other tasks as assigned by the Vice President, Student Housing Operations

**Human Resources Responsibilities**
- Oversee all on site Human Resources, responding to all people related issues, and escalating any problems or concerns to the Vice President, Culture and Vice President, Student Housing Operations, as
- Participate in the selection and training of new team
- Manage on site Health & Safety developing and implementing program initiatives reporting and acting on Health and Safety issues in collaboration with the
- To comply and enforce obligations under Employment Related legislation and regulations, including but not limited to the Employment Standards Act, Human Rights Code, Occupational Health and Safety Act, and the Accessibility for Ontarians with Disabilities
- Ensuring on-site weekend coverage by maintenance staff, in addition to after-hours and weekend coverage by leasing staff during key leasing periods.

**Financial Responsibilities**
- To control expenditures within set budgets on all aspects of the accommodation including maintenance and resident event
- To ensure mail is received and make sure invoices are collated into weekly and monthly payment
- To oversee the prompt action to recover rent arrears or other payments, taking legal action where
- To report to The Vice President, Student Housing Operations on a monthly basis in regards overdue
- Oversee the preparation and issuing of N4 Notices to non-paying
- To assist in the preparation of budgets on an annual basis and working with the Finance team on periodic reforecasting.
- To ensure that all invoices are processed in good time, using correct expense categories;
- To charge residents for any damage to
- To oversee the serving notices of rent (or other) changes on

**Skills & Requirements**
- Experience within the Student Housing industry specifically is considered a strong asset.
- Minimum 3 years working in a customer service environment is required.
- Experiencing managing and leading a team is required.
- Familiarity with the Landlord and Tenant Board and Residential Tenancy Act is considered a strong asset.