Communications Clerk

**Requisition ID**: 368607 **Position Number**: 20070603 **Posting End Date**: December 10, 2024 **City**: Winnipeg **Employer**: St. Boniface Hospital **Site**: St. Boniface Hospital **Department / Unit**: Telephone & Inquiry - SBH **Job Stream**: Non-Clinical **Union**: CUPE **Anticipated Start Date**: ASAP **FTE**: 0.20 **Anticipated Shift**: Evenings;Weekends Only **Work Arrangement**: In Person **Daily Hours Worked**: 7.75 **Annual Base Hours**: 2015 **Salary**: $19.763, $20.355, $20.966, $21.593, $22.244, $22.909 Grow your career in the Winnipeg Health Region Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We're united by a shared commitment to excellent and equitable health care. Faites progresser votre carrière dans la Région sanitaire de Winnipeg Notre équipe offre une gamme étendue de services de soins de santé par le biais d'un réseau intégré de sites, de services et d'organismes. Nous sommes unis par un engagement commun en faveur de l'excellence et de l'équité des soins de santé. Position Overview Under the general supervision of the Supervisor, Coding, Med Legal and Inquiry, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital, the Communications Clerk is responsible for: performing duties on a rotating basis at the Telephone Inquiry Desk and the Back Office to include: answering and transferring all incoming calls; directing inquiries; using the Public Address and External Paging Systems to contact physicians and Administrative Personnel; making emergency announcements; maintaining directories and records of phone lists, etc.; and performing other related duties as assigned. Experience Six (6) months related* experience; or, Six (6) months customer service experience where the primary function was acting as a direct point of contact for customers via telephone and in person. **Note**: Experience as Unit Clerk, Unit Assistant, Receptionist, Secretary, Slating Clerk or Dispatcher is deemed to meet the definition of "related" experience. Education (Degree/Diploma/Certificate) Grade 12, or recognized equivalent. Qualifications and Skills Fluently bilingual in both English and French. ** Ability to work in a Windows operating environment. Keyboarding skills. **Keyboarding speed**: 35 wpm. Ability to read, write, speak and understand English. Ability to interact well with others. Ability to retain information which is of a confidential nature. Ability to multi-task in a fast-paced environment. Good interpersonal communication skills. Good telephone manner. Ability to adapt readily to stressful situations. Ability to work independently with mínimal supervision. Physical Requirements Not Applicable Please note that an employee is not permitted to hold two or more positions across the WRHA legal entity that combine to equal more than 1.0 EFT. The WRHA legal entity includes Churchill Health Centre, Deer Lodge Centre, Golden West Centennial Lodge, Grace Hospital, Middlechurch Home of Winnipeg, Pan Am Clinic, River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health services. Veuillez noter qu'il est interdit qu'un employé ou une employée ait deux postes ETP ou plus, équivalant à un taux combiné de plus de 1,0, dans toute l'entité légale de l'ORSW (Centre Deer Lodge, Golden West Centennial Lodge, Hôpital Grace, Centre des sciences de la santé, Middlechurch Home of Winnipeg, River Park Gardens, Hôpital Victoria, programmes administratifs de l'ORSW, services de santé communautaire de l'ORSW). Toute demande d'emploi et tout CV reçus après la date de tombée ne seront pas considérés dans le concours.