Communications Clerk

4 weeks ago

Winnipeg, Canada Winnipeg Regional Health Authority (WRHA) Full time

Communications Clerk - Repost – Winnipeg Regional Health Authority (WRHA) Requisition ID: 390871Position Number: 20069597Posting End Date: November 13, 2025City: WinnipegEmployer: St. Boniface HospitalSite: St. Boniface HospitalDepartment / Unit: Telephone & Inquiry - SBHJob Stream: Non-ClinicalUnion: CUPEAnticipated Start Date: 12/14/2025FTE: 0.17Anticipated Shift: Evenings; WeekendsWork Arrangement: In PersonDaily Hours Worked: 7.75Annual Base Hours: 2015Salary: $22.153 – $24.869 Position Overview Under the general supervision of the Supervisor, Coding, Med Legal and Inquiry, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital, the Communications Clerk is responsible for performing duties on a rotating basis at the Telephone Inquiry Desk and the Back Office, including answering and transferring all incoming calls; directing inquiries; using the Public Address and External Paging Systems to contact physicians and Administrative Personnel; making emergency announcements; maintaining directories and records of phone lists, and performing other related duties as assigned. Experience Six (6) months related experience; or Six (6) months customer service experience where the primary function was acting as a direct point of contact for customers via telephone and in person. Note: Experience as Unit Clerk, Unit Assistant, Receptionist, Secretary, Slating Clerk or Dispatcher is deemed to meet the definition of "related" experience. Education Grade 12 or recognized equivalent. Certification / Licensure / Registration Not Applicable Qualifications and Skills Fluently bilingual in both English and French. Ability to work in a Windows operating environment. Keyboarding skills with a speed of 35 words per minute. Ability to read, write, speak and understand English. Ability to interact well with others. Ability to maintain confidentiality of information. Ability to multi‑task in a fast‑paced environment. Good interpersonal communication skills and telephone manner. Ability to adapt readily to stressful situations. Ability to work independently with minimal supervision. Candidate must be able to speak French at a proficiency level that allows varied in‑depth conversations with patients and families. Physical Requirements Not Applicable Screening Requirements A current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check, and Adult Abuse Registry Check is required as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if obtained no more than six (6) months prior to start of employment. Additional Information A resume is required when applying. Interviewed candidates may be asked to participate in a skills assessment. Applications received after the closing time will not be considered. We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process. Seniority Level Entry level Employment Type Full‑time Job Function Marketing, Public Relations, and Writing/Editing Industries Hospitals and Health Care #J-18808-Ljbffr

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