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Order Desk/customer Service

2 weeks ago

Markham, Canada Cupcake Junkie Full time

We are currently looking to fill the position of Assistant Manager - This is a cross-training position with at least 2 days per week covering Order Desk, and at least 2 days per week covering FOH (Customer Service) - The position will be 4-5 days per week, beginning at 9am, including weekends.
- Uphold our company standards of: Cleanliness, Quality & Service
- Provide friendly and helpful customer service at all times
- Work with decorators to provide quotes for custom orders
- Oversee all incoming orders, making sure all details are taken care of
- Print off all orders at the start of the shift and check periodically for new orders throughout the day
- Decorate cupcakes, and prepare orders of multiple products (pre-orders & walk-ins)
- Be familiar with all products in order to provide accurate responses to customer questions
- Understand the importance of keeping the Front of House clean at all times
- Enforce quality control - all products leaving the shop are up to our standards
- Responsible for providing an inventory count by the end of each shift
- Review orders for the following day and determine amount of cupcakes to be scooped
- Use the p.o.s. system and handle cash
- Work weekdays, evenings and weekends, as required
- Customer service experience
- Attention to detail
- Works well under pressure
- Able to multitask
- Cleanliness
- Good organizational skills
- Good communication skills
- Works well as part of a team
- Culinary education and/or decorating experience is an asset

**Job Types**: Full-time, Permanent

**Salary**: From $16.00 per hour

**Benefits**:

- Store discount

Schedule:

- Day shift
- Weekend availability

Supplemental pay types:

- Bonus pay
- Tips

Application question(s):

- Local applicants only... Do you live in the Markham area?

**Education**:

- Secondary School (required)

**Experience**:

- Food management: 2 years (required)
- Customer service: 3 years (required)

Licence/Certification:

- Food Handler Certification (preferred)