Student Services Coordinator

**Role**: Student Services Coordinator (SSC)

**Reports to**:Student Services Manager (SSM)

**Location**: Vancouver, BC (in-person)

**Description**:

The
- _Student Services Coordinator_ is an integral member of the student services team, providing administrative and advising support to current and future students. The Student Services Coordinator is responsible for a range of administrative tasks associated with the smooth and successful running of both ILSC Vancouver and Greystone College Vancouver. These administrative tasks include, but are not limited to, creating various reports, preparing transcripts, coordinating graduation, collaborating with internal teams to support on finance and accounting tasks, answering phones, etc. In addition to administrative functions, the Student Services Coordinator completes advising tasks, supporting students with enrolments, guidance on their study plans, and supporting on any questions or concerns they may have.

The Student Services Coordinator is a full-time, salary position with 37.5 hours of work per week. The position will begin with daytime hours, Monday to Friday, but hours may vary and require flexibility.

**Job Duties**:

The job duties of this position include, but are not limited to:

**_
Administration Assistance:_**
- Provides front desk student/customer support and answers phones
- Ensures excellent customer service
- Sorts through mail and packages received
- Receives and tracks payments
- Responsible for working with internal and external teams to oversee facility maintenance
- Responsible for either opening or closing the campuses
- Completes a broad range of database related tasks, including the allocation of students into classes.
- Oversees creation, management and updating of all documents for ILSC and Greystone College including: School contracts, student intake reports and book inventory
- Supports on student graduation including the preparation of graduation reports, coordination of the graduation event and creation/distribution of diplomas and transcripts
- Responsible for connecting with Senior Management to check compliance related to admin, such as contracts, school policies, procedures, enrollment documentation, academic files, etc.
- Follows up with student Study Permits (ILSC & GSC) and Work Permits (GSC)
- Collaborate with registration team regarding pending students
- Supporting the accounting and finance team through scanning invoices, collecting payments and coordinating required documents/procedures related to tax season
- Assisting School Director and other managers with assigned tasks and projects
- Other administration duties/tasks as required

**_
Student Advising:_**
- Providing advising assistance to students on their study plans, and extending to ILSC, GSC or partner programs
- Assisting current students with any questions or issues they have on non-academic areas
- Assisting with enrolling students into a new program or an extension
- Assisting with liaising with agents in assigned agents/partners on student matters

**Education and Experience Required**:

- Post-secondary education preferred
- Experience in student services/administration, preferably in an international environment

**Essential Qualifications, Skills, and Attributes**:

- Strong communication skills
- Ability to multitask with strong attention to detail
- Excellent organizational and computer skills
- Proactive with strong problem solving and critical thinking skills
- Collaborative and adaptable
- A self starter who works well individually and in groups
- Knowledge of another language, especially Spanish, Japanese, Mandarin or Korean is an asset

**Contact Information**:

**Additional Information**:

Please be advised that ILSC Education Group currently has a mandatory COVID-19 Vaccination policy in effect, and all new hires will be required to provide proof of full vaccination on hire. ILSC Education Group will provide accommodation to anyone who is unable to be vaccinated against COVID-19 for a Human Rights protected reason, to the point of undue hardship, in accordance with the applicable statute.

**About ILSC**
ILSC Education Group is an award-winning global educator that delivers quality educational programs using a dynamic approach that responds to student interests. Our largest and longest running division, ILSC Language Schools, has been offering language training programs to International students from more than 100 countries since 1991. We also offer a range of programs through our Colleges, Corporate Training, and Continuing Education divisions. Since opening its first school in Vancouver, BC, Canada, ILSC has become a world leader in language and career training, and has grown to include 8 incredible locations around the world, in Vancouver, Toronto and Montréal, Canada; New Delhi, India; and Brisbane, Sydney, Melbourne, and Adelaide, Australia.
- Our mission is to keep developing ILSC as one of the finest schools for language and caree