Installation Manager

**Installation Project Manager**

**Renewal by Andersen**

**Ottawa, Ontario**

Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners. We are in search of a hardworking, self-motivated, and experienced individual who is looking for a full-time, year round opportunity to join Renewal by Andersen; the number one window manufacturer in the Province.

**Responsibilities**:

- Accurately measure the dimensions and determine installation processes for windows and doors
- Provide installation solutions that match customer expectations, adapts production specifications to the installation requirements, utilizing a thorough knowledge of Renewal Products
- Confirms details within the sales contract to assure customer expectations are in alignment with product features and options and installation process
- Provides feedback to design consultants when a job goes on hold, works with them to resolve questions in a quick and efficient manner.
- Determines installation labor duration and installation materials needed to successfully complete the job.
- Completes and submits required job files that are complete, correct and timely providing a quality hand off to the ordering team.
- Communicates with the Installation crew on specifics for the jobs, providing advanced notice of unique factors the crew will need to be aware of with the job.
- Approves any additional installation labor required to complete the job
- Trouble shoots issues with installation crew on day of installation; this may include onsite support to the job.
- Attend installation sites and evaluate crew performance, job status and customer satisfaction.
- Work directly with Homeowners to resolve installation process issues.

**Qualifications**:

- 3+ years of experience in residential construction
- 3+ years of experience in project management on the field with subcontractors
- 10+ years of experience in window installation, window project management or window service
- Independently manage, negotiate and evaluate contractors in the field
- Ability to lead, develop, train, and directly supervise field crew
- Customer focus, experience and a commitment to delivering excellence in customer service
- Ability to resolve dispute or payment issue with impeccable professionalism
- Strong organizational skills to manage multiple assignments
- Must have basic computer skills including MS Word, Excel and Project
- Good character on professional appearance, excellent oral and written communication, team player, strong work ethic
- Licensed Canadian Driver (Full G license) and access to a reliable and insured vehicle

**Compensation & Benefits**:

- Up to $100,000 CAN/annually (including an opportunity to earn a bonus based on certain metrics)
- Holiday pay
- Cell Phone allowance, toll, and Federal mileage reimbursement
- Supplementary health Insurance package (Dental, Vision benefits)

**DISCLAIMER**: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

Pay: $70,000.00-$100,000.00 per year

**Benefits**:

- Dental care
- RRSP match
- Vision care

**Experience**:

- window installation: 1 year (required)

Work Location: On the road