Source-to-pay Analyst

ERCO Worldwide’s century-long tradition of excellence has firmly established its reputation for providing reliable, intelligent, and environmentally responsible manufacturing on a global scale. As one of the largest suppliers of Chlorine Dioxide technology in the world, we are devoted to building genuine customer relationships and delivering innovative, sustainable chemical solutions that improve lives and the health of our planet. It’s our goal to make everyone’s lives more productive, convenient, enjoyable, and safe.
**Our Vision**:
To be a leader in delivering innovative and sustainable chemical solutions that improve lives and the health of our planet.
**Our Mission**:
We endeavour to provide unmatched value and expertise through sustainable, intelligent, and reliable products and solutions, creating genuine customer relationships.
**General Summary**:
Do you thrive in a fast-paced, innovative, and team-driven culture? ERCO Worldwide’s corporate office is seeking a full time Source to Pay Analyst to join its growing Procurement department. This role is a developmental assignment (2-3 years) designed to introduce you to the organization and develop you beyond this role into another assignment within ERCO’s supply chain department.
The Source to Pay Analyst is responsible for supporting ERCO’s Source to Pay processes with a focus on Coupa platform administration and providing Coupa end-user support.
**Role Responsibilities**:
Coupa end-user support
- Issue resolution and troubleshooting
- User training

**Management of Systems Integrations**:

- Investigation and resolution of system data integration errors between Coupa and the ERP (EnterpriseOne)
- Investigation and resolution of supplier cXML errors

**System administration of the Coupa platform, including**:

- Managing platform configuration
- Coupa release management - Uplift the platform with enhancement releases 3 times per year including system testing
- Collaborate with Coupa user support to investigate and resolve system issues
- User Management - Responding to vendor inquiries

Platform Adoption and Continuous Improvement
- Drives user adoption of S2P software and ensures ease of use with training, ongoing support, configuration changes and content management (catalogs and contracts).
- Change Management and Value Realization - Promote business and supplier adoption
- Act as steward and manage the day-to-day maintenance and production support of the S2P Platform, partnering with Coupa, and ERCO functions including IT, Finance and Legal.
- Develop and/or update user and system documentation
- Support the realization of metrics and KPIs; increase utilization, efficiency, cost savings, reduce risk and improve quality

Project Support
- Support and/or lead S2P platform enhancement projects as assigned

**Qualifications**:

- Bachelor’s Degree in Procurement, Engineering Business, or a related field
- 1-5 years of career experience including co-op internship
- Coupa, SAP Ariba or similar e-procurement platform administration experience preferred
- Excellent analytical, communication and problem-solving skills
- Superior customer service orientation
- Resourceful, resilient, and pragmatic
- Proficient experience with MS Office suite
- French and/or Spanish language skills, in addition to English, are considered an asset

**Key Attributes**:

- Focused and results driven, transparent and articulate
- Drives continuous improvement
- Resilient - can adapt to ever changing environments and cultures
- Proactive - takes initiative, creative, stays ahead of the curve, enthusiastic, inspirational
- Strong relationship builder - collaborative, team builder

We look forward to hearing from you
**OUR VALUES**:
Consistent and Dependable
Customers can expect excellence from ERCO. We deliver reliably, operate safely, and care about our customers’ success.
Knowledgeable and Innovative
ERCO helps evolve and improve our industry through thought leadership, manufacturing and product innovation, and proven expertise.
Friendly and Helpful
ERCO sustains its reputation by building relationships rooted in trust, openness, and support.
Proactive
ERCO makes decisions that ensure sustainable health for our employees, customers, and environment.
Premium Performance
ERCO endeavours to excel in all areas, delivering superior goods, value-added services, and unparalleled customer support while maintaining safe, reliable operations.
ERCO Worldwide is an equal opportunity employer and is committed to recruiting, developing and maintaining a diverse workforce in compliance with all applicable Human Rights legislation. We will make every reasonable effort to accommodate for disabilities made known to us by our employees and applicants. If you require accommodation during the recruitment and selection process, please let us know and we will make every reasonable effort to meet your needs.