Implementation Consultant Remote

**Description**:
Gatekeeper is the ONLY unified contract & third-party-risk management platform that protects compliance-centric organisations by delivering company-wide control to reduce risk and cost. Powered by our AI engine, LuminIQ, we embed risk checks, accelerate contracting, and surface savings in one platform—helping lean teams stay compliant, efficient, and audit-ready.

Gatekeeper has consistently achieved significant, profitable growth YoY, with our customer base including Ford, The Telegraph, Autotrader, SumUp, Crocs and Funding Circle.

Due to our strong global growth and private equity investment from Vista Equity Partners we are looking for a customer-focussed and highly analytical Implementation Consultant to join our talented Professional Services team.

As an Implementation Consultant, you will be a trusted advisor to the customer, helping them to succeed with Gatekeeper and ensure they receive maximum value from our solution. You will be responsible for understanding customer requirements, onboarding new customers and implementing features to set them up for successful adoption.

You will collaborate closely with Account Directors and Technical Account Managers, ensuring handover points exude confidence that the customer is in the safest hands and with no loss of knowledge. You will play an important role in a close-knit team to create new business processes, uncover opportunities and position yourself for success.

In this role, you will:

- Deliver customer implementations:

- Ensuring customers achieve their agreed implementation outcomes.
- Migrate data into the Gatekeeper platform.
- Understand the customer's business process to develop automated workflows.
- Record the Time to First Value (TTFV) for each customer.
- Set a high-value tone for the relationship to follow.
- Optimise the use of AI including research and prompt writing.

- Own Customer Satisfaction/Effort Scores for your customers and serve as their internal voice, providing fearless feedback on how we can better serve them to meet their desired outcomes.
- Identify expansion opportunities, providing upsell/cross sell leads to the Sales team.
- Identify advocacy opportunities by obtaining public reviews, testimonials and case studies.

About you:

- Are you an experienced customer-focused professional with strong analytical skills?
- Do you have an incredible ability to listen, understand and implement customers onto a platform?
- Do you want to work in a fast-moving, fast-growing, fast-talking environment?
- Do you have what it takes to deliver value over and above expectations on a consistent basis?

If this sounds like you then please read on..

**Requirements**:

- Extensive experience in end-to-end software implementation, with a proven track record of successfully onboarding new customers onto a SaaS platform.
- Demonstrable proficiency in configuring and optimising features, including a strong understanding of AI prompting and how to effectively leverage AI tools to maximise value.
- A genuine hunger to explore new AI advancements and a commitment to staying up-to-date with the latest developments.
- Expertise in defining, managing, and achieving implementation milestones, including MVP and driving Time to First Value (TTFV), ensuring clear success criteria are met for both the client and Gatekeeper.
- Strong project management and business analysis skills, capable of meticulously tracking time, reporting progress, identifying risks, and implementing mitigation strategies to ensure projects are delivered within scope and agreed timelines.
- Exceptional stakeholder management and clear communication skills across all mediums (verbal, video, and written) to effectively align expectations, clarify plans, and secure agreement from all key parties.
- Proven ability to map data between systems and provide expert guidance on data migration, formats, and quality to optimise platform integration.
- Experience in workflow configuration and obtaining client approval for automated business processes, including those leveraging AI.
- A proactive approach to identifying expansion opportunities and contributing to revenue growth and customer advocacy through testimonials and case studies.
- Familiarity with the Software as a Service (SaaS), recurring revenue business model, and a strong understanding of how Customer Success is key to Life Time Value (LTV).
- A commitment to continuous improvement of implementation methodologies, documentation, and overall service quality, coupled with providing valuable product feedback.
- Ability to act as a Subject Matter Expert for the platform, providing best practices and effectively addressing customer queries related to functionality and AI.
- Comfortable documenting business processes as clear logic diagrams.
- A curious, adaptable, and enthusiastic individual with a lifelong learner mindset.

A nice to have

- Experience with Vendor Management and Contract Lifecycle Management (CLM) sy